Hiba Soudane
Houston,TX
Summary
Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Babysitter
Nannying
Houston
08.2022 - 04.2024
- Communicated positively with children and guardians
- Maintained a clean and organized environment to ensure the well-being of children under care
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
Customer Service Representative
Habbouz Cuisine
Phoenix
11.2020 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Vendor
Phoenix Downtown Farmers Market
Phoenix
11.2016 - 12.2023
- Processed transactions by calculating purchase totals and collecting payments
- Answered questions and assisted customers with item selection and location
- Met sales goals by offering excellent customer service
- Displayed and promoted products at industry events to drive brand awareness and increase sales
- Built and maintained strong relationships with wholesalers.
Education
Associate of Science - Computer And Information Sciences
Maricopa Community Colleges - Paradise Valley Community College Online
05.2025
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Schedule Management
- Customer Service
- Problem-solving abilities
- Active Listening
Timeline
Babysitter
Nannying
08.2022 - 04.2024
Customer Service Representative
Habbouz Cuisine
11.2020 - 12.2023
Vendor
Phoenix Downtown Farmers Market
11.2016 - 12.2023
Associate of Science - Computer And Information Sciences
Maricopa Community Colleges - Paradise Valley Community College Online