Dailin Hicks
Summary
Dynamic professional with a proven track record at Old Navy, excelling in customer service and loss prevention. Skilled in video editing and audience engagement, I enjoy fostering team collaboration but can also work independently to enhance store performance. Recognized for problem-solving abilities, a focus on people, and commitment to efficiency, driving measurable results.
Overview
9
9
years of professional experience
Work History
Content Creator
Last Minute Productions
08.2016 - Current
- Developed engaging video content on diverse topics, enhancing viewer retention and channel growth.
- Demonstrated creativity and innovation by experimenting with new video formats, styles, or topics that attracted new viewers and increased overall channel engagement.
- Enhanced video production quality with investment in equipment and editing software.
- Strengthened public speaking skills through regular video presentations and live stream interactions with viewers.
- Collaborated with fellow creators on joint projects, expanding reach within the YouTube community and fostering mutually beneficial relationships.
- Strengthened content through proofreading and editing.
Sales Associate
Old Navy
08.2018 - 01.2022
- Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Collaborated with team members to achieve daily sales targets and optimize store performance.
- Trained new staff on cash handling procedures and customer service protocols.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Loss Prevention Specialist
Old Navy
03.2019 - 01.2022
- Implemented loss prevention strategies to enhance store security protocols.
- Trained staff and new employees on theft prevention techniques, and emergency response procedures.
- Monitored surveillance systems to detect suspicious activities and prevent losses.
- Developed reports detailing loss prevention metrics for management review.
Mail Associate
Custom Box Company
02.2022 - Current
- Managed daily sorting and distribution of incoming and outgoing mail items.
- Trained new associates on company policies, safety protocols, and operational procedures.
- Operated box trucks for timely deliveries across various routes.
- Operated machinery for cutting, folding, and assembling various box types.
- Developed efficient workflows to optimize production speed and reduce waste.
- Collaborated with team members to meet production deadlines consistently.
Education
High School Diploma -
Summit Academy North High School
Romulus, MI06-2018
Skills
- Package handling
- Workplace safety
- Deadline oriented
- Problem-solving skills
- Video editing
- Audience engagement
- Promotional video development
Languages
Spanish
Elementary
Timeline
Mail Associate
Custom Box Company
02.2022 - Current
Loss Prevention Specialist
Old Navy
03.2019 - 01.2022
Sales Associate
Old Navy
08.2018 - 01.2022
Content Creator
Last Minute Productions
08.2016 - Current
High School Diploma -
Summit Academy North High School