HIDEKY KEIKO CABRALES
Downey
Summary
Dynamic and results-driven professional with extensive expertise in a Specialist role. Proven ability to manage diverse tasks while aligning with organizational goals through collaboration and innovative strategies. Exceptional communication and analytical skills ensure seamless operations and consistently high-quality outcomes. Committed to driving success and fostering a productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist
Spectrum
Torrance, CA
09.2025 - Current
- Facilitated collaboration among diverse teams to enhance project efficiency and streamline communication processes.
- Led cross-functional teams to enhance project efficiency and streamline communication processes.
- Developed training materials, fostering knowledge transfer and improving team performance.
- Mentored junior staff on best practices, promoting a culture of continuous improvement within the team.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Credit Consultant
J&F Credit Repair LLC
Los Angeles, CA
12.2023 - Current
- Ensured compliance with regulatory requirements by monitoring industry changes and updating policies as needed.
- Improved customer satisfaction by delivering personalized financial advice and recommending appropriate credit solutions.
- Built strong client relationships through consistent communication and ongoing support during the consulting process.
- Spearheaded process design, requirements gathering and functional design systems implementation engagements.
Sales Representative
AT&T Mobility
Huntington Park
07.2021 - 05.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Relationship Manager
Bank Of America
San Pedro, CA
01.2018 - 09.2018
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
High School Diploma -
Downey Adult School
Downey, CA11-2017
Bachelor of Science - Business Administration
California State University
CA06-2029
Skills
- Underwriting guidelines
- Credit Scoring Models
- Credit analysis
- Cash Flow analysis
- Relationship building
- Customer relationship management
- Portfolio growth
Certification
- Certified Management Accountant (CMA) - Institute of Management Accountants
- Board Credit Consultant 2023
- Credit Repair Analyst
LANGUAGES
Spanish - Native or Bilingual
Japanese - Professional Working
Timeline
Specialist
Spectrum
09.2025 - Current
Credit Consultant
J&F Credit Repair LLC
12.2023 - Current
Sales Representative
AT&T Mobility
07.2021 - 05.2024
Relationship Manager
Bank Of America
01.2018 - 09.2018
High School Diploma -
Downey Adult School
Bachelor of Science - Business Administration
California State University