Hiedi Pierson
Cheshire,Oregon
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Sales Manager
Hard Cover Spas
Springfield, OR
01.2023 - Current
- Coached, trained and mentored sales staff on best practices in selling techniques.
- Conducted product demonstrations for prospective customers.
- Managed relationships with existing customers to ensure satisfaction with products.
- Attended trade shows, conferences and industry events to promote the company's products.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel and Mac Number to track sales data by event, salesperson and year.
Animal Caretaker
Little 'a' Sanctuary (Owner)
Cheshire, Oegon
11.2016 - Current
- Cleans and maintains animal living areas, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Provides enrichment activities for animals in my care.
- Records observations of animal behavior, health, diet and other information for any medical needs.
- Assists with laboratory procedures such as blood draws, injections and surgeries.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Manages and maintains all aspects of the Sanctuary.
Credit & Collections/Accounts Receivable/Billing Clerk
Blachly-Lane Electric County Cooperative
Eugene, Oregon
06.2007 - 01.2024
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Researched and resolved discrepancies in payment processing.
- Prepared periodic reports detailing accounts receivable status, including our large power accounts.
- Generated monthly financial statements for customers.
- Conducted credit checks on new customers.
- Collection of overdue accounts by contacting customers, turning accounts over to a collection agency, and following the current policy and procedures.
- Developed processes to improve efficiency and accuracy of billing processes.
- Prepared bills, invoices, and bank deposits as needed.
- Reviewed all meter reads for potential errors during billing process.
- Analyzed customer account records in order to identify any irregularities or inaccuracies.
- Corresponded with customers regarding their accounts, making adjustments and investigating issues when necessary.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other office/administrative tasks as assigned.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Answered customer questions to maintain high satisfaction levels.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Education
High School Diploma -
Riverside High School
Boardman, OR06-1994
Skills
- Payment Processing
- Customer Service
- Data entry proficiency
- Customer Communication
- Account Reconciliation
- Dispute Resolution
- Deadline-oriented
Affiliations
- Animal Husbandry
- Elder Care
- Painting
- Home DIY
Certification
- First Aid & CPR 2023
- Forklift License 2022
- 3 C's Classes 2007 to 2023 (Credit, Collections & Customer Service)
Accomplishments
- Top individual fundraiser multiple years - Greenhill Humane Society
- Top team fundraiser multiple years - Greenhill Humane Society
- Top team and individual fundraiser 2016 - Green Humane Society
References
References available upon request.
Timeline
Independent Sales Manager
Hard Cover Spas
01.2023 - Current
Animal Caretaker
Little 'a' Sanctuary (Owner)
11.2016 - Current
Credit & Collections/Accounts Receivable/Billing Clerk
Blachly-Lane Electric County Cooperative
06.2007 - 01.2024
- First Aid & CPR 2023
- Forklift License 2022
- 3 C's Classes 2007 to 2023 (Credit, Collections & Customer Service)
High School Diploma -
Riverside High School
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