Hiedy Robinson
Jonesboro,AR
Summary
I'm a dedicated and hard worker who will push to achieve excellence. During high school I earned the Greg Rainwater Scholarship, Kiwanis Scholarship, community service award, as well as being an honor graduate and nineteenth in my class. I love being involved, seeing as I was in student council, National Honor Society, volleyball, Fellow Christian Athletes, and EAST. I'm out-going and enjoy talking with different people, which has greatly benefited me in my jobs at Chick-fil-A and Buff City Soap.
Overview
2026
2026
years of professional experience
Work History
Front of House Employee
Chick-fil-A
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Customer Service Representative
Buff City Soap
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Nettleton High School
Jonesboro, ARExercise Science
Arkansas State University
Jonesboro, AR05-2029
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Conflict resolution
- Punctuality and reliability
- Positive demeanor
Timeline
Customer Service Representative
Buff City Soap
03.2024 - Current
Front of House Employee
Chick-fil-A
Nettleton High School
Exercise Science
Arkansas State University
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