HIEN BUI
San Jose,CA
Summary
With 7 years of valuable experience in operations and customer service, eager to leverage skills and contribute meaningfully to the organization. Passionate about starting from an entry-level position, committed to learning, adapting to U.S. work culture, and building a strong foundation for career. Ready to embrace this new chapter with enthusiasm and determination, bringing a dedicated work ethic and genuine desire to grow alongside team, adding value every step of the way.
Overview
6
6
years of professional experience
Work History
PROJECT MANAGER CHARITY FUND & ADMINISTRATIVE EXECUTIVES
Microtec Vietnam Co., LTD
10.2022 - 07.2023
- Planned and constructed 5 schools in remote areas, managing a budget of $500K per project
- Oversaw planning, budgeting, and execution for all charity project implementations.
- Monitored operations and warranty claims for 90% of Vietnam's nationwide ATM network, maintaining 97% uptime.
- Planned and executed 5 large-scale company events, each accommodating over 300 employees.
SENIOR OPERATIONS EXECUTIVE
ST Communication .,JSC
04.2022 - 10.2022
- Operated PR campaigns for 20+ premium brands (Heineken, Tiger, Diana, Jotun...), exceeding KPIs by 40%
- Managed large-scale events (15,000+ attendees), achieving top trending status and 2M+ social impressions.
- Delivered 500K+ organic mentions and 95% positive media coverage across each campaign.
- Managed a team of 100+ staff to execute a successful campaign, resulting in a 95% customer satisfaction rate and securing a $2M contract of that brand for the following year.
SENIOR CUSTOMER SERVICES EXECUTIVE
Hanoi Residential And Commercial Centre Hrcc Limited
10.2017 - 03.2022
- Led a 10-person team managing Class A complex building operations for 60+ premium tenants, achieving 97% tenant satisfaction rate.
- Earned "Employee of the Year" recognition (2018-2021) for outstanding customer service and operational excellence.
- Orchestrated cross-departmental initiatives reducing response time by 30% and operational costs by 10% (
$20K annually) - Hosted 3 successful tenant events (200+ attendees each) as lead coordinator and MC (2019-2021)
Education
Associate of Arts - Business Administration
San Jose City College
San Jose, CA08-2026
Bachelor of Arts - Human Resources Management
Vietnam Trade Union University
Hanoi, Vietnam08-2017
Skills
- Time management
- Customer services
- Administrative Support
- Critical thinking
- Communication Skills
- Problem-solving
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
PROJECT MANAGER CHARITY FUND & ADMINISTRATIVE EXECUTIVES
Microtec Vietnam Co., LTD
10.2022 - 07.2023
SENIOR OPERATIONS EXECUTIVE
ST Communication .,JSC
04.2022 - 10.2022
SENIOR CUSTOMER SERVICES EXECUTIVE
Hanoi Residential And Commercial Centre Hrcc Limited
10.2017 - 03.2022
Associate of Arts - Business Administration
San Jose City College
Bachelor of Arts - Human Resources Management
Vietnam Trade Union University
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