Hien Lu
Stockton,USA
Summary
Proven track record of enhancing customer satisfaction and improving service efficiency at Zoom Car Wash, showcasing exceptional customer service and efficient cleaning techniques. Adept at problem-solving and teamwork, demonstrated through successful training/assisting of new employees and ensuring quality results. Skilled in safety procedures and adaptability, with significant contributions to landscaping projects at Lu Brothers Landscaping Construction.
Overview
1
1
year of professional experience
Work History
Car Wash Employee
Zoom Car Wash
04.2023 - 06.2023
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
Landscaper
Lu Brothers Landscaping Construction
06.2022 - 06.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Prepared soil for planting and sowing.
- Assisted with irrigation system maintenance and repair.
Education
High School Diploma -
Middle College High School
Stockton, CA05.2024
Associate of Arts - Arts, Humanities, & Social Sciences
San Joaquin Delta College
Stockton, CAAssociate of Science - Mathematics & Science
San Joaquin Delta College
Stockton, CA05.2024
Skills
- Excellent customer service
- Efficient Cleaning Techniques
- Teamwork and contribution
- Professionalism
- Reliability and punctuality
- Safety Procedures
- Adaptability and Flexibility
- Problem-Solving
Accomplishments
- Achieved customer satisfactory results by completing tasks with accuracy and efficiency
- I've completed my high school diploma while simultaneously getting my associates degree. Balancing high school and college coursework required strong time management and organization. This experience has strongly equipped me with a solid academic foundation and approach to learning new things and positioning me for continued success in future education and my career. This dedication I am looking forward to utilizing at this establishment.
Timeline
Car Wash Employee
Zoom Car Wash
04.2023 - 06.2023
Landscaper
Lu Brothers Landscaping Construction
06.2022 - 06.2023
Associate of Arts - Arts, Humanities, & Social Sciences
San Joaquin Delta College
Associate of Science - Mathematics & Science
San Joaquin Delta College
High School Diploma -
Middle College High School
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