Hien Phan
Staunton,VA
Summary
Reliable and adaptable professional with experience in customer service, sales, operations, and content creation. Known for strong communication skills, fast learning ability, and consistent performance in fast-paced environments. Proven ability to build customer relationships, support team operations, and deliver quality results. Brings value through Mamba Mentality
Overview
16
16
years of professional experience
Work History
AMAZON ASSOCIATES
Amazon
08.2025 - Current
- Assisted in developing training materials for onboarding new associates, improving team efficiency.
- Managed inventory levels using Amazon's inventory management systems to ensure availability of products.
- Assisted in coordinating daily operational workflows to enhance team efficiency.
Content Creator
YouTube
01.2020 - Current
- Developed engaging video content aligned with audience interests and platform trends.
- Collaborated with brands to create sponsored content that drives viewer engagement.
- Analyzed viewer analytics to refine content strategy and improve audience retention rates.
Nail Technician
Red Handed Nail & Spa
08.2024 - 09.2025
- Delivered high-quality nail services while maintaining strict hygiene standards
- Built repeat clientele through strong customer relationships
- Managed time efficiently while serving multiple clients
Gym Receptionist
Planet Fitness Gym
06.2024 - 12.2024
- Greeted and assisted members, ensuring a welcoming atmosphere at reception.
- Managed membership inquiries, providing accurate information on services and promotions.
- Maintained a clean, organized, and welcoming environment
Car Salesperson
Charlie Obaugh Chevrolet
09.2024 - 11.2024
- Developed strong customer relationships through personalized service and follow-up communications.
- Built rapport to increase customer satisfaction and sales outcomes
- Coordinated with finance staff to complete purchase documentation
Supervisor
Dunkin' Donuts
01.2010 - 12.2012
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Coordinated workflow schedules to optimize resource allocation and improve productivity.
- Prepared the store for business, prepped coffee and bagels for customer.
- Covered shifts for employees
Solutions Specialist
Cricket Wireless
05.2012 - 08.2012
- Provided expert guidance on mobile device solutions and services to enhance customer experience.
- Developed training materials for staff to ensure consistent understanding of product offerings.
Quality Checker
Procacci Brothers
04.2012 - 08.2012
- Conducted thorough inspections to ensure product quality and compliance with industry standards.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Keeping track of pallets
- Discarded and rejected products, materials and equipment not conforming with specifications.
Sales Associate
Kicks USA
02.2011 - 03.2011
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to optimize product visibility.
- Led inventory management efforts, ensuring stock availability and organization.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PASkills
- Customer Service
- Leadership qualities
- Coachable & Fast Learner
- Attention to detail
- Communication strength
- Great with technology
Timeline
AMAZON ASSOCIATES
Amazon
08.2025 - Current
Car Salesperson
Charlie Obaugh Chevrolet
09.2024 - 11.2024
Nail Technician
Red Handed Nail & Spa
08.2024 - 09.2025
Gym Receptionist
Planet Fitness Gym
06.2024 - 12.2024
Content Creator
YouTube
01.2020 - Current
Solutions Specialist
Cricket Wireless
05.2012 - 08.2012
Quality Checker
Procacci Brothers
04.2012 - 08.2012
Sales Associate
Kicks USA
02.2011 - 03.2011
Supervisor
Dunkin' Donuts
01.2010 - 12.2012
High School Diploma -
Abraham Lincoln High School