Hieu Lam
Detail-Oriented Data Entry Clerk
San Jose,CA
Summary
Detail-oriented professional with a background in customer service and food preparation. Proven ability to maintain high standards while training new staff and optimizing team performance in busy settings.
Overview
1
1
Language
4
4
years of professional experience
Work History
Barista
Happy Lemon
San Jose, CA
07.2023 - 06.2026
- Provided exceptional customer service by swiftly and professionally addressing inquiries, enhancing overall customer experience.
- Greeted customers and processed orders for beverages and snacks promptly.
- Coordinated with team members to streamline service during peak hours, improving customer satisfaction.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Operated coffee machines and equipment following safety guidelines.
- Ensured cleanliness and organization of coffee shop, contributing to a welcoming atmosphere for customers.
Cooking Instructor
Ramen Nagi
San Jose, CA
12.2022 - 05.2023
- Assisted chefs in cooking and plating dishes during peak service hours.
- Coordinated with team members to ensure timely meal service during busy shifts.
- Followed recipes accurately to maintain consistency in food quality and taste.
- Prepared ingredients by chopping, slicing, and dicing for daily menu items.
- Maintained cleanliness of kitchen workstations and adhered to health standards.
Shift Leader in Training
Panda Express
San Jose, CA
12.2021 - 05.2023
- Coordinated daily shift activities, enhancing service operations and team efficiency.
- Facilitated team communication, improving collaboration and workflow.
- Assisted in training new team members on operational procedures, ensuring consistency and knowledge transfer.
- Delivered prompt customer service by addressing guest inquiries effectively.
- Ensured compliance with all safety regulations and procedures.
- Responded to customer inquiries about products and services.
Education
High School Diploma -
Andrew P Hill
San Jose06-2023
GED -
Evergreen Valley College
San Jose, CA08-2026
Some College (No Degree) - Real Estate
San Jose City College
San Jose08-2026
Skills
- Equipment handling
- Beverage preparation
- Equipment maintenance
- Organizing files
- Customer engagement
- Point-of-sale operation
- Service efficiency
- Order management
- Inventory tracking
- Customer engagement
Languages
Vietnamese
Native/ Bilingual
Affiliations
- Volunteer Vietnamese Tutor, Saint Maria Church: Provide language instruction to community members, facilitate cultural learning sessions, and assist with church-sponsored outreach programs.
Timeline
Barista
Happy Lemon
07.2023 - 06.2026
Cooking Instructor
Ramen Nagi
12.2022 - 05.2023
Shift Leader in Training
Panda Express
12.2021 - 05.2023
High School Diploma -
Andrew P Hill
GED -
Evergreen Valley College
Some College (No Degree) - Real Estate
San Jose City College