Hieu Le

Operations Supervisor

FedEx Supply Chain

03.2018 - Current

Fedex Supply chain
Responsible for ensuring that the schedules are correctly implemented and that jobs are assigned effectively and completed properly
Responsible for scheduling vacations and time off per policy with the least amount of disruption to the department to meet customer needs
Fully engaged with process on floor to actively lead and supervise teammates
Communicates daily through operational start up meetings, making sure all work instructions, daily workflow activities and safety practices are being followed
Initiates positive methods of driving teammate excellence through follow up, providing consistent and fair feedback on performance
Acts through coaching and counseling to correct behaviors
Conduct operations in a manner which promotes safety
Conduct weekly safety meetings during start of shift with teammates
Maintain a safe working environment through participation of safety training, JHA reviews, and weekly walk through
Maintain a clean, neat, and orderly work environment which adheres to corporate 5’s standards
Supervise the operations of the team to achieve prescribed objectives
Develop and maintain a productive work team through cross training, sound communication, and positive motivational techniques
Facilitating seamless hand offs and communicating key information to peers, teammates, and management
Ability to work effectively in a multi-tasking required environment
Provide courteous and respectful customer service in high pressure situations to internal/external customers
Assure the integrity of the inventory and assist in conducting physical inventories
Assist Operations Manager on special projects as required
Assist in maintaining the security of the facility
Management FAI Process
Identify and coordinate daily activities of 40-100 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued
Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes
Manage a safe workplace by advocating safety training and accident preparedness.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Conducted root cause analysis in deficient areas to identify and resolve issues.