Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information
Timeline
Generic

Hieu Le

Colorado Springs,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

12
12
years of professional experience

Work History

Driver

Uber
09.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Customer Service Representative

Porsche Of Colorado Springs
06.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Services Coordinator

Lexus of Colorado Springs
07.2013 - 05.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated logistics for customer orders.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Assistant

Toyota of Colorado Springs
05.2012 - 07.2013
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.

Education

Professional Certificate - International Business

Coursera By CU Boulder
Colorado Springs, Colorado
12.2023

Professional Certificate - Software Engineering

Coursera Computer Science
Colorado Springs, Colorado
12.2021

Professional Certificate - Information Processing/Data Entry Technology

Coursera Data Analysis
Colorado Springs, Colorado
12.2019

Professional Certificate - Project Management

Coursera Project Management
Colorado Springs, Colorado
12.2019

Some College (No Degree) - Automotive Technology

Pikes Peak Community College
Colorado Springs, Colorado

High School Diploma -

Fountain Fort Carson High Shcool
Colorado Springs, Colorado
05.2012

Skills

  • Professionalism
  • Teamwork and collaboration
  • Problem Solver
  • Effective communication
  • Safety Management
  • Customer Service
  • Valid Driver's License
  • Relationship Building
  • Revenue Generation
  • Database Updating
  • Product and Service Sales
  • Computer Proficiency
  • Customer Relations

Work Authorization

United States

Personal Information

Title: Driver

Timeline

Driver

Uber
09.2019 - Current

Customer Service Representative

Porsche Of Colorado Springs
06.2017 - 08.2019

Customer Services Coordinator

Lexus of Colorado Springs
07.2013 - 05.2017

Customer Service Assistant

Toyota of Colorado Springs
05.2012 - 07.2013

Professional Certificate - International Business

Coursera By CU Boulder

Professional Certificate - Software Engineering

Coursera Computer Science

Professional Certificate - Information Processing/Data Entry Technology

Coursera Data Analysis

Professional Certificate - Project Management

Coursera Project Management

Some College (No Degree) - Automotive Technology

Pikes Peak Community College

High School Diploma -

Fountain Fort Carson High Shcool
Hieu Le