Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HIEU PHAM

San Jose,CA

Summary

Has been working in Semiconductor industries from 1996. Working experiences in R&D, technical sale and application, GPS support @ Semi fabs level environment. Has been conducted several product introduction, demo and evaluation at customer side. Familiar with power RF and plasma environment. Has been working with various RF matches, RF generators in HDP, PVD, PECVD, Strip, Direct Metal, Etch and Solar tools Experiences in communication and co work with customers in US, Korea, Japan, China and Taiwan. In 16 years working at Comet, I am very familiar with new products introduction and evaluation at OEM side with various processes application. I also working to analysis and solve the performance issues at fab level. My experiences is more general on plasma tool, plasma behavior and RF power transition. Hardworking Technical Support Manager reduces costs through [Action]. Motivating leader effectively manages teams of up to [Number] using proactive communication and resourceful approach to problem-solving. [Number]-year track record of collaborating with senior management to implement company-wide policies.

Overview

31
31
years of professional experience

Work History

Sr Global Technical Support Manager

COMET Technologies USA
01.2007 - Current
  • Support Comet products at Samsung, Hynix, Micron, Toshiba, TSMC, UMC, SMIC Introduction, installation and demo evaluation at Apollo, Naura, Piotech, Amec, TSMC, Berkely University Lab, Maxchip, Semes
  • Assisting and managing WPIC contractor in Taiwan Product introduction and training customer in Asia Technical training and assisting Comet Application ENG in Taiwan, Korea and China
  • Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
  • Mentored junior support staff, fostering a culture of collaboration and learning within the team.
  • Improved customer relationships through proactive communication and follow-ups on resolved issues.

Application ENG @ NVLS/ INTERVAC

MKS instrument
01.2005 - 01.2006
  • Replace all ADTEC RF generators and RF matches with MKS product RF generators and matches Replace all Adtec / Comdel and AE generators with SIG (NVLS) with MKS RF generators

Electro Mechanical Engineer

Trazar Corp
01.1993 - 01.2006
  • Mechanical design, build prototype RF matches for Mattson and Novellus
  • Product release RF engineer Design, simulation, build and test 1st RF prototype RF matches RF sensors R&D manager 10KW 13.56 Mhz match P3I 2.0Mhz RF match Emerging RF match Linear Capacitors

Education

Bachelor of Science - Mechanical Engineering

Polytechnic University
Ho Chi Minh City, Vietnam
05.1981

Skills

  • Escalation management
  • Staff Training
  • Customer de-escalation
  • Hardware support
  • Technical Troubleshooting
  • Customer Support
  • Self Motivation
  • Analytical Thinking
  • Product Development
  • Problem-solving aptitude
  • Attention to Detail
  • Department management

Languages

Vietnamese
Native or Bilingual
French
Limited Working
English
Professional Working

Timeline

Sr Global Technical Support Manager

COMET Technologies USA
01.2007 - Current

Application ENG @ NVLS/ INTERVAC

MKS instrument
01.2005 - 01.2006

Electro Mechanical Engineer

Trazar Corp
01.1993 - 01.2006

Bachelor of Science - Mechanical Engineering

Polytechnic University
HIEU PHAM