Hieu Tran
Lawrenceville,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
F&B Customer Service Associate
Vietvana
08.2021 - 04.2023
- Demonstrated ethical and honest behavior in day-to-day interactions and business decisions.
- Demonstrated safe practices and procedures by adhering to company standards.
- Connected with customers by asking open-ended questions, recommending solutions and graciously listening to and denoting customer concerns.
- Motivated team to meet and exceed sales goals through excellent selling skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Leader
Gong Cha
01.2021 - 07.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Supported office business development and customer service.
Education
BBA - Business Management
Georgia State University
Atlanta, GA05.2025
Skills
- Customer Support
- Appointment Scheduling
- Project Management
- Product and Service Solutions
- Problem Resolution
- Negotiation
- Guest Services
- Safety Regulations
- Quality Assurance
Timeline
F&B Customer Service Associate
Vietvana
08.2021 - 04.2023
Leader
Gong Cha
01.2021 - 07.2021
BBA - Business Management
Georgia State University
Similar Profiles
Jamie MoonJamie Moon
Licensed Practical Nurse at Arnot Medical ServicesLicensed Practical Nurse at Arnot Medical Services
Kathi CrooksKathi Crooks
Licensed Practical Nurse at Broad Acres Nursing HomeLicensed Practical Nurse at Broad Acres Nursing Home
Nganda GateiNganda Gatei
Independent Contractor at Zamani InternationalIndependent Contractor at Zamani International
Craig DeanCraig Dean
Head Housekeeper at Best Western Plus Horseheads Inn & SuitesHead Housekeeper at Best Western Plus Horseheads Inn & Suites
Shaila RoseShaila Rose
F&B Customer Service Associate at WawaF&B Customer Service Associate at Wawa