Hikari Dragosljvich
Wichita,KS
Summary
Dynamic and dedicated professional with extensive restaurant experience, excelling in customer service, and cash handling. Proven ability to manage high-volume environments while maintaining attention to detail and fostering positive guest experiences. Skilled in training staff and enhancing service quality, ensuring customer satisfaction at every interaction.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Olive Garden - Darden Restaurants
Wichita, KS
01.2025 - 11.2025
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of dining areas, including tables and restrooms.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on company policies and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar and workstations.
Server
Mcgillicuddys
Essex Junction, VT
02.2023 - 11.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Teller/Personal Banker
People United Bank
Williston, VT
02.2022 - 09.2022
- Efficient transactional processing and retail interactions.
- Completing branch operational activities such as accurate cash ordering and replenishing the ATM.
- Maintaining internal control standards, with timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Coached a new bank teller.
- Reconciled cash drawer and ATMs, handling at least $20K+ per day.
- Lobby management; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities.
Customer Service Representative
Best Buy
Williston, VT
09.2019 - 05.2021
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts, setting up payment plans when eligible.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted in training and motivating new employees.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Handled customer complaints promptly and effectively
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School -
Marikina High School
Skills
- Restaurant experience
- Exceptional customer service
- Order accuracy
- Time management
- Customer-focused food service
- Communication skills
- Cash handling
Timeline
Server/Bartender
Olive Garden - Darden Restaurants
01.2025 - 11.2025
Server
Mcgillicuddys
02.2023 - 11.2024
Teller/Personal Banker
People United Bank
02.2022 - 09.2022
Customer Service Representative
Best Buy
09.2019 - 05.2021
High School -
Marikina High School