Summary
Overview
Work History
Education
Skills
Honors and Awards
Volunteering
Timeline
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Hike A. Feyisa

Frederick,USA

Summary

Highly motivated, self-directed professional with over 10 years of business experience, seek to bring vision and leadership to a respected organization that values hard work, dedication, and positive results. Seeking a position in a business atmosphere where I can apply my skills from strong educational background and profound skills from solid work rock n roll

Overview

17
17
years of professional experience

Work History

Operation Manager

EKRO LLC
11.2016 - 08.2024
  • Actively pursue new business through social media, researching leads, and visiting trade shows
  • Strengthen and maintain current business through constant communication, dependable product delivery, and trustworthy relations
  • Contribute ideas for marketing and advertisement of new products and assist in the development of engaging sales pitches
  • Increased annual, personal sales goals from 45 percent to nearly 95 percent from 2016-2019
  • Managed regional and local sales associates
  • Conduct training and performance evaluations
  • Coach and mentor sales associates
  • Oversee a portfolio of 5 different accounts and act as the primary liaison between the business site and head office

Client Service Representative

Capital Group
02.2016 - 11.2016
  • Receive client's investments check and validate accurately
  • Read instructions, calculate and invest in appropriate funds
  • Research clients' accounts using databases and make adjustments as needed
  • Follow state and federal tax law in processing investments

Customer Care Coordinator

Siemens Healthcare
10.2013 - 07.2015
  • Responsible for the outbound follow up calls to engineers and customers
  • Appropriately log calls for customers for service or inquiry using computer applications
  • Prepared a variety of reports in response to requests from customers and verified the client's contract
  • Update engineer's time off itinerary serve as technical resource
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Coordinate with the work team, assigned and dispatched calls to field service engineers

Leasing Consultant

BG staffing
05.2013 - 10.2013
  • Collected application fees and deposits and kept accurate records of all financial transactions
  • Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases
  • Develop and maintain first class customer service relationships with prospects and residents
  • Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24hour guarantee

Teller

RBC Bank
03.2011 - 01.2013
  • Maintained friendly and professional customer interaction during banking sessions
  • Executed customer transactions using bank's database including deposits, withdrawals, certified checks and money orders
  • Resolve problems or discrepancy concerning clients account
  • Answered telephone inquiries on banking products including checking, saving, loans, certificate of deposit (CD), and line of credit

Front Desk

Fairfield Inn & Suites
10.2007 - 01.2011
  • Provide professional customer service
  • Take reservations, assign rooms & issue keys to guests
  • Keep records of occupied rooms and manage customers accounts
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, recommendations regarding shopping, dining, or entertainment
  • Sale reward membership to hotel guests

Education

Bachelor of Science - Business Administration, Entrepreneurship

Athens State University
Athens, AL
01.2007

Associates of Arts - Business Administration

De Anza College
Cupertino, CA
01.2003

Skills

  • Problem Solving Skills
  • Sales Skills
  • Marketing and Branding Skills
  • Communication Skills
  • Strategic Planning Skills
  • Organizational Skills
  • Presentation Skills

Honors and Awards

CX Champion Award.

siemens healthcare diagnostic(2014)

Happy Smiles Achiever.

The Fairfield Inn & Suite Hotel (2008)

Volunteering

 Ethiopian Fellowship Church -USA, Raleigh, NC

(2010-2015)

Habitat For Humanity.  Raleigh, NC

2011

Timeline

Operation Manager

EKRO LLC
11.2016 - 08.2024

Client Service Representative

Capital Group
02.2016 - 11.2016

Customer Care Coordinator

Siemens Healthcare
10.2013 - 07.2015

Leasing Consultant

BG staffing
05.2013 - 10.2013

Teller

RBC Bank
03.2011 - 01.2013

Front Desk

Fairfield Inn & Suites
10.2007 - 01.2011

Associates of Arts - Business Administration

De Anza College

Bachelor of Science - Business Administration, Entrepreneurship

Athens State University

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Hike A. Feyisa