Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
Generic
Hilaick Yard

Hilaick Yard

Panama City

Summary

I'm a Cybersecurity, ICT & Cloud Computing Specialist.

Ex-Amazonian, managed Enterprise Support, SysOps Admin, DevOps & Solutions Architectural best practices with Amazon Web Services.

I'm actively involved with the Cloud Security Alliance (CSA) and hold the Certificate of Cloud Security Knowledge (CCSK) which is widely recognized as the standard of expertise for cloud security, providing cohesive and vendor-neutral understanding of how to secure data in the cloud.

Currently into consulting business covering Cloud Economics - Financial Management and Compliance.

I'm also providing trainings to several enterprises through courses and bootcamps.

I have 15+ years managing AWS Cloud and 20+ years of experience related to IT in total. I'm fluent across both Windows & Linux platforms.

I work all the way with customers to provide a smooth transition to the Cloud, helping on the design and deployment of secure, scalable and resilient cloud-based applications along with reliable operations.

I also help with Cloud Optimization and reducing customers bills.

Overview

22
22
years of professional experience

Work History

Senior Technical Account Manager

Amazon Web Services - Amazon
12.2018 - 04.2020
  • Got frequent interactions on major offices in the US for training and management purposes in Seattle, LA, NYC, Texas, etc.
  • Instrumental in technically managing several Enterprise Customers
  • Firmly involved people, processes and technology as all are equally important in
    establishing and maintaining a culture of security.
  • Operated tools such as AWS IAM for helping with control and permissions, Trust Advisor (TA) for potential sec gaps and improvements, Privacy with Transit Gateways and network traffic encryption, Data protection at rest and durability, Disaster Recovery (DR) for business continuity, Performance, Stability, Scalability and many others requirements that provided the foundation for those types of customers that won't accept experiencing downtimes (or at least a very short period depending on SLAs) with agile and fast content delivery through multiple AWS Regions
  • Involved in every stage of application development on the AWS Cloud – from inception, through to providing support for preexisting workloads.
  • Met with customers on-site to improve interaction on a consistent basis
  • Integrated solutions with AWS, helped customers onboard to AWS, traveled to
    see customers regularly to ensure value are delivered to them
  • Assisted customers of different industries in Automotive, Financial Services, Energy, Big Data, and became the voice of customers from different organizations
  • Championed customers’ adoption using EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
  • Drove discussions with senior leadership regarding incidents, trade-offs, support and risk management while executing and crafting strategies as a senior TAM

Head of Cloud Services

Privanz Cloud
United States, Singapore, Panama
01.2015 - 12.2017
  • In charge of designing, deploying, and managing corporate and customer applications throughout several regions around the Globe using Amazon Web Services
  • Covering computer, storage, databases, analytics, networking, and management tools. As well as security, scalability and high availability in the most cost- effective way
  • Ensure smooth operations through creation and management of dashboards for internal data processing, with monitoring and alerting capabilities using a wide range of Amazon Web Services
  • Development and management of resource-consumption reporting tools, automated system-level command executions in response to specific events, as well as db table’s data ingestion from logs generated from several services using serverless computing
  • Database management, tables creation, update and calculation of throughput capacity on No-SQL database type- DynamoDB as well as in memory cache (DAX), Triggers, Streams and Cross-Region Replication
  • Integration of web, relational databases, middleware and other services using the AWS platform
  • Creation, automation and management of resources using Hosted Zones, Virtual Private Clouds, Content Delivery, Amazon RDS & Aurora, Elastic Load Balancing, Identity Access Security, roles, policies, encryption, certificates, keys, backup strategies, S3 buckets along with other storage services and management tools.
  • Provided private and secure platform for data storage management at global scale with high durability.

VP, IT Infrastructure & Ops

MMF Systems, Inc
, United States, Panama, India
01.2008 - 01.2014
  • Hired and oversaw information system projects from start to finish
  • Handled, IT research, IT design, IT Team Management on 3 branches (New York,
    Panama, India)
  • Coordinated IT support in conjunction with US parent hospitals’ customers in line with HIPAA Compliance
    Led the management of:
  • Production, Testing and Corporate Environments
  • Local Networks, WAN's and Secure interconnections between offices and/or hosted Services
  • E-mail Service, Backoffice Applications, VoIP Business Phone Systems
  • Server Rooms design, implementation, Servers Installation and Configuration
  • End-Users Stations Setup, Network Design & Implementation Structured cabling, Disaster Recovery Planning and Cooling Units
  • UPS Units, Emergency Generators, and Backups
  • Data Durability Migration to the Cloud and Cloud Operations
  • Cloud Optimization, Data Security, High Availability and Hybrid Integration

Systems Administrator

01.2007
  • Panama-US Comission for the Eradication of Screwworm (COPEG),
  • Oversaw Backup & Network Administration
  • Provided Technical & Application Support

National IT Administrator

Ministry of Agricultural Development, MIDA
, Panama
01.2006 - 01.2007
  • Led Systems Security Administrator, Domain Administrator, Domain Migration (Windows 2000-2003), Migration Exchange (2000-2003), IP CISCO Systems & Switches Administration, Phone Support, users and Servers Security Systems Audit.

IT Manager

MEC SHIPYARDS AT THE PANAMA CANAL
01.2003 - 01.2006
  • IT Technical Specialist
  • SysOps
  • Network Administrator
  • Naval Technical Support Specialist
  • Security, Phone-board and IDR Camera System Administrator.

IT Security Specialist

Data Security Solutions
, Panama
01.2002 - 01.2003
  • I spearheaded the following:
  • Network Traffic Analysis Solutions Management
  • Disaster Recovery Planning
  • Security Management, Replication and High Availability of IBM iSeries Systems
  • Development and Presentation of Seminar Series related to System Security, ISO
  • Standard, Disaster Recovery and Content Filtering.

Systems Security Consultant

Ayayai.com
, Panama
01.2001 - 01.2002
  • Oversaw customer Service and Technical Support, Installations Supervisor.
  • Partook in Meridiam I Phone board and Systems Development In Charge.

Customer Service Representative

Call Center Telemarketing Pro Panama
01.1999 - 01.2000
  • Customer Service Representative

Production Specialist, Installations

Sonitel, S. A, C&W Panama PC
01.1998 - 01.1999
  • Plus Project
  • Championed Technical Support
  • Installations Technician and Systems Development.

Education

Panama – Elementary Certificate -

Saint George International School

Orientation Bachelor Degree - Science, Literature and Business

Saint George International School

Systems Programming and Analysis Certificate -

Saint George International School

Actively - Computer Science Systems Administration & Engineering

Columbus University

AWS Certified Solutions Architect - License AWS-ASA-28884 -

Amazon Web Services (AWS)

AWS Certified SysOps Administrator - License AWS-ASOA-6326 -

Amazon Web Services (AWS)

AWS Certified Developer - License AWS-ADEV-8250 -

Amazon Web Services (AWS)

Certificate of Cloud Security Knowledge (CCSK) -

Cloud Security Alliance

CCSK Extended Plus -

Intrinsec Security

Panama Science Systems and Telecommunications Journey Assistance Certificate -

Technological University of Panama

Science Systems Symposium Participation Certificate -

Latin University of Panama

Certified Professional – Symantec U. are U. -

Technical & Workstation Training – Digital Persona. Computer Fundamental, Network Security, and Network Technical Support – Brainbench. iSeries Audit, Gateway Firewall and Management – -

Enforcive Systems Ltd

iSeries High Availability and Replication – iTera, Inc. CompTIA Network + Certification – CompTIA Program New Horizons. Windows XP Support and Implementation Microsoft Certification – Microsoft Certified -

Bsafe Solutions, Ltd

Platform Environment Administrator Microsoft Certification – Microsoft Certified Center New Horizons. -

Center New Horizons

Microsoft Windows Server 2003 Platform Environment Administrator – Microsoft Certified Center New Horizons. Microsoft Windows Server 2003 Net Structure Implementation – Microsoft Certified -

Center

English Intensive Course -

PanUSA Learning Center

Skills

  • Problem-Solving Skills
  • Technical Aptitude
  • Knowledge of Security
  • Manage various platforms
  • Attention to Detail
  • Communication Skills
  • Fundamental Computer knowledge
  • Forensics Skills
  • Understanding of Hacking
  • Database Implementation & Ops
  • Understanding of Dev & Programming
  • Networking Skills
  • Web Services & APIs
  • Information Security
  • Technology Leadership
  • Managed combined budgets
  • Managed workforce of technical & ProServ staff
  • Analyzed companies technology
  • Developed investment strategy and re-aligned priorities,
  • Improving product line profitability by 20%
  • Reduced services expenditure by 75%
  • Increased corporate and online products availability

Languages

Spanish
Native/ Bilingual
English
Full Professional

Accomplishments

  • Senior Technical Manager with Amazon Web Services, managing several Enterprise Customers and working on-site with them as required, on multiple cities in LATAM, North America and Europe (CDMX, Monterrey, Madrid, Buenos Aires, CUN, Panama, Bogota, Sao Paulo, Dublin, etc)
  • Regardless of the type of app or service offered by these customers, I made sure that security was fundamental on every project in order to keep businesses and infrastructures up and running while maintaining data integrity
  • Director of Cloud Services for a company with presence in US, Panama & Singapore that provided a private and secure platform for data storage management at global scale as well as Enterprise Solutions with regards to cloud adoption
  • VP of IT Infrastructure & Ops for a company that provides Preoperative Information Management Service with offices in US, Panama & India
  • Managed all production and test environments of the systems used by customers, which were mainly Hospitals and Surgery Centers in the US East Coast
  • Past job experiences and skills have allowed me to take and complete projects of high importance, lead teams on difficult environments and under budget
  • I have been able to reduce operation costs of IT on several branches located at different countries by 60%, increase availability and data durability by 40% and guarantee delivery on remote locations with low bandwidth and high latency
  • Worked on resolutions over uncommon scenarios, like restoring systems onboard vessels, networking dry-dock tunnels, enabling emergency power systems for critical server rooms abroad, and restoring health record systems data
  • Have reduced impact during critical situations with proactive, automated solutions and effectively transferred knowledge resulting on increased value
  • Designed, deployed, migrated and managed corporate and customer applications data throughout several regions around the Globe using AWS for the past 15+ years
  • Shaped and delivered on cloud strategies and defined implementation of architectures that included compute, storage, databases, analytics, networking, and management tools, as well as security, scalability, durability and high availability in the most cost-effective way
  • Developed and managed complex infrastructures involving multi-platform, multi-tier distributed solutions
  • Had configured AutoScaling on several projects on which servers’ concurrency resulted on having over 500 instances running during different peak situations
  • I’ve implemented redundancy at every level combined with other services to enhance scalability and high availability
  • Have worked with several read instances for databases and master-slave configs on different Availability Zones, as well as with load balancers, CDN, etc
  • These on-demand instances, plus dedicated & spot instances, serverless architecture, managed and unmanaged databases and other services could have reached thousands of resources running at the same time
  • Implemented service oriented infrastructure as well as cache solutions for independent failures and speed increasing
  • I’ve managed monitoring, alerting and metric service tools that are critical as much as logging
  • Implemented clusters of instances and created high throughput networks with Placement groups to satisfy low latency, high capacity needs in different regions around the world, while considering scalability for the adding of resources (when needed) and removal (when no longer necessary) for costs optimization using pre-baked AMIs or boot scripts on various
  • I have managed Linux flavors and/or Windows environments
  • Built reliable services that scale elastically to provide high availability on scenarios where it’s hard to predict what level of traffic will be processed and the number of simultaneous users, in addition to concurrent streaming sessions, processes and threads
  • I’ve placed particular importance to make sure that both computing resources and data access throughput were elastic
  • I've architected & managed bandwidth-intensive services (media streaming, online gaming, etc) that needed consistent, single-digit millisecond latency at any scale, measured considering several factors in a single region like network connectivity, load balancing, backend server issues (memory, cpu, etc) and end user location
  • I’ve learned that latency from different regions to geographically distributed clients or end users is a good indicator of load times and the speed of online applications
  • Have implemented geographically distributed instances of a service over multiple regions to mitigate the effects of high network latency to some extent while planning vertical or horizontal scalability ahead
  • I’ve completed several AWS Certifications which validate my technical knowledge with an industry-recognized credential
  • With between 4 and 6 solutions per year, I’ve learned that architecting and implementing, heavily depends on the team, project objectives & risks, resources inventory, components, etc
  • I’ve also acknowledged that each solution is different, and usually work to take necessary timing and staging precautions.

Timeline

Senior Technical Account Manager

Amazon Web Services - Amazon
12.2018 - 04.2020

Head of Cloud Services

Privanz Cloud
01.2015 - 12.2017

VP, IT Infrastructure & Ops

MMF Systems, Inc
01.2008 - 01.2014

Systems Administrator

01.2007

National IT Administrator

Ministry of Agricultural Development, MIDA
01.2006 - 01.2007

IT Manager

MEC SHIPYARDS AT THE PANAMA CANAL
01.2003 - 01.2006

IT Security Specialist

Data Security Solutions
01.2002 - 01.2003

Systems Security Consultant

Ayayai.com
01.2001 - 01.2002

Customer Service Representative

Call Center Telemarketing Pro Panama
01.1999 - 01.2000

Production Specialist, Installations

Sonitel, S. A, C&W Panama PC
01.1998 - 01.1999

Panama – Elementary Certificate -

Saint George International School

Orientation Bachelor Degree - Science, Literature and Business

Saint George International School

Systems Programming and Analysis Certificate -

Saint George International School

Actively - Computer Science Systems Administration & Engineering

Columbus University

AWS Certified Solutions Architect - License AWS-ASA-28884 -

Amazon Web Services (AWS)

AWS Certified SysOps Administrator - License AWS-ASOA-6326 -

Amazon Web Services (AWS)

AWS Certified Developer - License AWS-ADEV-8250 -

Amazon Web Services (AWS)

Certificate of Cloud Security Knowledge (CCSK) -

Cloud Security Alliance

CCSK Extended Plus -

Intrinsec Security

Panama Science Systems and Telecommunications Journey Assistance Certificate -

Technological University of Panama

Science Systems Symposium Participation Certificate -

Latin University of Panama

Certified Professional – Symantec U. are U. -

Technical & Workstation Training – Digital Persona. Computer Fundamental, Network Security, and Network Technical Support – Brainbench. iSeries Audit, Gateway Firewall and Management – -

Enforcive Systems Ltd

iSeries High Availability and Replication – iTera, Inc. CompTIA Network + Certification – CompTIA Program New Horizons. Windows XP Support and Implementation Microsoft Certification – Microsoft Certified -

Bsafe Solutions, Ltd

Platform Environment Administrator Microsoft Certification – Microsoft Certified Center New Horizons. -

Center New Horizons

Microsoft Windows Server 2003 Platform Environment Administrator – Microsoft Certified Center New Horizons. Microsoft Windows Server 2003 Net Structure Implementation – Microsoft Certified -

Center

English Intensive Course -

PanUSA Learning Center
Hilaick Yard