Patricia (Patty) Keene
Lynnwood
Summary
I have expertise in client relationship management and technical issue resolution. I am known for collaborative approach and my ability to work with individuals to achieve their changing needs. I am skilled in problem-solving and effective communication, as well as regulatory, RCRA and DOT skills.
Experienced with managing client relationships and delivering tailored technical and environmentally friendly solutions to issues that arise. I try to utilizes problem-solving skills, to address complex issues..
Overview
20
20
years of professional experience
Work History
Senior Technical Account Manager
Clean Harbors Environmental Services, Inc
01.2005 - Current
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Worked closely with multiple clients who unitize the WA State Contract and it's many uses. Helping them to facilitate the most cost effective options from July 2016 to present.
- Worked closely with management in updating and guidelines of the WA State Contract from 2017 to present
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Negotiated contracts that maximized revenue while maintaining strong client relationships.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Identified potential risks within customer accounts early on, implementing mitigation strategies as needed.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Ensured adherence to industry best practices in all aspects of account management activities.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Led training sessions for both internal teams and external clients to ensure efficient product usage.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
Education
Bachelor of Arts - Communications
Washington State University
Pullman, WA05-1987
Associate of Science - Chemistry
Washington State University
Pullman, WA05-1987
Skills
- Training and mentoring
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Customer relations
- Analytical thinking
- Conflict resolution
- Professionalism
Timeline
Senior Technical Account Manager
Clean Harbors Environmental Services, Inc
01.2005 - Current
Bachelor of Arts - Communications
Washington State University
Associate of Science - Chemistry
Washington State University
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