Revonda Russos
Raleigh,NC
Summary
Licensed NC Real Estate Broker, Software Support Project Manager, Training expert for features and functionality of software. Extensive customer service, management, and administrative experience. Experience professionally and personally with people with developmental disabilities. Home educator ~ 2001 - 2017. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
Senior Technical Account Manager
Yardi Systems, Inc.
05.2018 - Current
- Assist clients with implementations and upgrades
- Troubleshoot applications, provide technical support, and problem-solving for clients
- Provide extensive peer support internally
- Created internal documentation
- Created and provided external and internal webinars and individualized training session
Realtor
Keller Williams Raleigh
01.2017 - 01.2019
- Maintained positive relationships with lenders, appraisers, home inspectors and real estate attorneys
- Prepared necessary paperwork such as closing statements and contracts,
- Created listings of real estate properties with details regarding their location, square footage and features
- Promoted sale of properties through open houses, engagement in multiple listing services and advertisements
- Inspected condition of premises and organized necessary maintenance
Family Programs/LET Officer/Welcome Center
YMCA of the Triangle
01.2001 - 01.2019
- Responsible for managing staff and facility while Directors were not present
- Provided high quality customer service to members
Showing Agent
Henry Property Management
01.2018 - 09.2018
- Created rental listings
- Followed up with leads
- Scheduled and completed showings of rental homes
Adult Services Coordinator
The Arc of Wake County
01.2007 - 01.2012
- Facilitated Self-Advocacy Group
- Coordinated Volunteers for Community Programs
Center Director
KinderCare, Inc
01.1991 - 01.1993
- Staff Management and conducted personnel reviews
- Managed facilities and center finances
- Ensured compliance with company policies and all governmental requirements
- Marketed services provided at center
- Implemented programs for children
- Maintained parent (customer) relationships and responded to recommendations and grievances.
Store Manager
The Limited, Inc.
01.1988 - 01.1991
- Met sales goals by training, motivating, mentoring and providing feedback to staff
- Ensured high levels of customers satisfaction through excellent service
- Completed store administration and ensure compliance with policies and procedures
- Maintained outstanding store condition and visual merchandising standards
- Conducted personnel performance appraisals to assess training needs and build career paths
- Dealt with all issues that arise from staff or customers
Area Supervisor
Piercing Pagoda, Inc.
01.1984 - 01.1987
- Supervised management of four retail locations
- Responsible for new location implementations
- Conducted personnel performance reviews
Education
Retail Management Certificate -
Bradford School of Business
Pittsburgh, PA06.1983
Skills
- Strong management and administrative skills
- Excellent attention to detail
- Superb written and verbal communication skills
- Creative Thinking Skills
- Proficient with Microsoft Office and other programs
- Business Process Improvement
- Technical Writing
- Cross-functional Collaboration
- Project Management
- Training and Mentoring / Adapting Training to Student
- Customer Relationship Management
- Product and Service Knowledge
Timeline
Senior Technical Account Manager
Yardi Systems, Inc.
05.2018 - Current
Showing Agent
Henry Property Management
01.2018 - 09.2018
Realtor
Keller Williams Raleigh
01.2017 - 01.2019
Adult Services Coordinator
The Arc of Wake County
01.2007 - 01.2012
Family Programs/LET Officer/Welcome Center
YMCA of the Triangle
01.2001 - 01.2019
Center Director
KinderCare, Inc
01.1991 - 01.1993
Store Manager
The Limited, Inc.
01.1988 - 01.1991
Area Supervisor
Piercing Pagoda, Inc.
01.1984 - 01.1987
Retail Management Certificate -
Bradford School of Business
Similar Profiles
Jessica WalkerJessica Walker
Technical Account Manager at Yardi Systems, Inc.Technical Account Manager at Yardi Systems, Inc.
Judy MalewiackiJudy Malewiacki
Implementation Specialist / Yardi Relief Suite at Yardi Systems, Inc.Implementation Specialist / Yardi Relief Suite at Yardi Systems, Inc.
Adam HeggerickAdam Heggerick
Senior Account Manager, ResidentShield at Yardi Systems, Inc.Senior Account Manager, ResidentShield at Yardi Systems, Inc.
Melissa GravesMelissa Graves
Cashier at SheetzCashier at Sheetz
Todd WoodTodd Wood
Product Management at Groves and CompanyProduct Management at Groves and Company