Timothy Wieas
Fowlerville,MI
Summary
Technical Account Manager with more than 13 years of hands-on experience in technical sales and support of water based inks and coatings. Develops and promotes valuable relationships that translate into new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
23
23
years of professional experience
Work History
Senior Technical Account Manager
Flint Group (formal CRI & AIC)
02.2011 - Current
- Direct account responsibilities for sales and technical needs
- Product recommendations and onsite support
- Onsite trouble shooting and customer training
- Coordinate and support new customer transitions
- Manage several in-plant employees in numerous customer locations.
Technical Service Representative
Sun Chemical
01.2006 - 02.2011
- Work closely with the sales force to provide technical support
- Manage and attend new product trials at customer’s facilities
- Make routine calls on customers for account maintenance
- Submit weekly call reports and itinerary to management
- Trouble shoot performance problems for customers and offer a solution.
Operations Manager
Sun Chemical
09.2005 - 03.2006
- Supervised the daily operation of sixteen union and nonunion employees in six separate departments including four off site employees
- Worked with Customer Service to schedule all orders to meet customer delivery requirements
- Scheduled all incoming requests for new Lab Projects
- Performed and maintain all monthly safety training and reporting
- Scheduled all building and equipment maintenance and repairs.
Senior Lab Technician
Sun Chemical
02.2005 - 09.2005
- Coordinated and led inventory control team to reduce the amount of dormant inventory
- Created special projects for customers including swatch folders requiring Delta E of required specifications
- Assisted in technical service for customers by troubleshooting on a variety of printing
- Received customer requests from Operations Manager and performed all procedures to complete the job
- Created formula masters indicating production specifications and manufacturing procedures for various ink chemistries.
Assistant Manager
Dependable Collision Center
04.2004 - 02.2005
- Supervised the daily operation of eight employees
- Wrote repair estimates for potential customers and auto insurance companies
- Scheduled all repair orders including securing a loaner car for the customer
- Invoiced all completed repair orders
- Worked with various auto insurance companies to make sure repairs were completed properly
- Ordered and inspected all parts to be used in the repair process
- Responsible for sending out customer survey letters and responding to any negative or dissatisfied customers
- I-CAR certified in collision repair.
Senior Lab Technician
Sun Chemical
02.2001 - 03.2004
- Coordinated and led a six sigma cost savings team as the groups Green Belt
- Internal auditor for ISO-9001
- Created special projects for customers including swatch folders requiring Delta E of required specifications
- Assisted in technical service for customers by troubleshooting on a variety of printing
- Received customer requests from Lab Manager and performed all procedures to complete the job
- Created formula masters indicating production specifications and manufacturing procedures for various ink chemistries.
Education
Bachelor of Science in Printing Management -
Western Michigan University
Kalamazoo, MI12.2000
Skills
- Self-motivated with the ability to learn quickly
- Excellent leadership and communication skills
- Trained in quality control and cost savings techniques
- Understanding of most printing processes
- Excellent color matching abilities
- Proficient with color measurement software
- Strong computer knowledge with proficiencies in MS Office
- CRM Software
- Product and service knowledge
- Customer Retention
- Sales Support
Timeline
Senior Technical Account Manager
Flint Group (formal CRI & AIC)
02.2011 - Current
Technical Service Representative
Sun Chemical
01.2006 - 02.2011
Operations Manager
Sun Chemical
09.2005 - 03.2006
Senior Lab Technician
Sun Chemical
02.2005 - 09.2005
Assistant Manager
Dependable Collision Center
04.2004 - 02.2005
Senior Lab Technician
Sun Chemical
02.2001 - 03.2004
Bachelor of Science in Printing Management -
Western Michigan University
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