Hilal Cetinkaya

• Provide strategic direction and mentorship to the sales team
• Conduct regular performance evaluations and establish both individual and team objectives to drive excellence and accountability
• Facilitate the orientation process for new sales consultants, ensuring they are well-acquainted with the club's policies, procedures, and standards
• Uphold high standards of customer service by effectively addressing and resolving complex or escalating member issues
• Foster loyalty and enhance satisfaction through the cultivation of strong, supportive relationships with both prospective and current members
• Collaborate closely with other departments, such as fitness and spa, to ensure a unified and consistent approach to member engagement and service delivery
• Deliver tailored, one-on-one support to members, addressing their unique needs and preferences to optimize their overall experience
• Provide prompt and efficient resolution to member concerns, complaints, and service-related issues
• Serve as a liaison between members and the club's various departments to ensure timely and satisfactory solutions

• Orchestrated seamless check-in and check-out procedures, ensuring a smooth guest experience
• Generated and analyzed daily operational reports, including late check-outs, early arrivals, and no-shows, to enhance service efficiency
• Monitored and meticulously documented payment transactions, maintaining accurate financial records
• Efficiently managed and resolved guest requests, prioritizing timely and satisfactory outcomes
• Handled both internal and external communications with professionalism, addressing inquiries and concerns promptly

• Accountable for the overarching organization of the store, encompassing visual merchandising, maintaining adequate inventory levels, and ensuring overall orderliness.

• Oversight of warehouse management, ensuring optimal stock levels, and appropriate product placement.

• Supervision of inventory transactions, ensuring accurate recording and appropriate display of merchandise.

• Interpreting customer inquiries with precision and providing tailored solutions and recommendations.

• Executing proper procedures for sales, exchanges, and returns.

• Familiarity with ongoing promotions and adeptly presenting relevant offers to customers during transactions.

• Effectively manage inbound and outbound customer calls with efficiency and promptness.

• Discern and articulate customers' needs and desires, striving to provide clear and accurate information.

• Conduct thorough research on each issue and deliver well-informed solutions.

• Identify and capitalize on opportunities to promote additional products and services.

• Maintain comprehensive and clear records of all interactions within our call center database.

Waitress

Hubb77 Cafe&Restaurant

• Greet guests warmly and efficiently take their drink and food orders.

• Remain vigilant and responsive to the needs of patrons throughout their dining experience.

• Coordinate the delivery of food from the kitchen to guests with attention to timeliness and presentation.

• Ensure that all food orders are accurately prepared by kitchen staff and are presented attractively to guests.

• Adhere to health and safety regulations in the handling and serving of food.

• Carry out shift responsibilities including restocking service areas with cups, rolling silverware, pre-bussing tables, cleaning surfaces, and removing any debris, among other tasks.