Hilal Sahin
Bursa, Türkiye
Summary
Achieved significant improvements in customer satisfaction and team performance at Voisbase Customer Service by leveraging exceptional problem-solving and data entry skills. Excelled in a fast-paced environment, consistently meeting performance targets and enhancing call center operations. Demonstrated a strong commitment to quality control and team development, contributing to the continuous improvement of processes and educational programs. Focused on improving call center times and quality of service with data-driven and hands-on approach.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Voisbase Customer Service
02.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
English Language Teacher
State School
09.2023 - 06.2024
- Contributed to the continuous improvement of the English Language program by participating in department meetings and curriculum review processes.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Developed innovative lesson plans to engage students in English language learning.
Education
Bachelor of Arts - American Studies, American Culture And Literature
Hacettepe University
Türkiye06.2022
Certificate - English Language Teaching
Summer School, Aisec Chernivtsi
Ukraine08.2019
Skills
- Problem-solving skills
- Data Entry
- Typing Speed
- Team Development
- Quality Control
- Call Center Operations
- Data Gathering
- Time Management
- Computer Skills
- Experience and Knowledge in Using Microsoft Tools
Languages
Turkish
Native or Bilingual
English
Full Professional
German
Elementary
Timeline
English Language Teacher
State School
09.2023 - 06.2024
Call Center Agent
Voisbase Customer Service
02.2023 - Current
Bachelor of Arts - American Studies, American Culture And Literature
Hacettepe University
Certificate - English Language Teaching
Summer School, Aisec Chernivtsi
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