Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HILARION BAGO

Pasadena,USA

Summary

Highly passionate towards work; self-driven individual, pro-active and a team player. Can work independently and under pressure with efficiency and minimal supervision. Service-oriented & flexible in thriving for excellence in any working environment; good collaborator. Exhibits an outstanding and impeccable skills in customer service demonstrated through commendation from clients and supervisors. Knowledgeable and proficient computer skills especially in using Microsoft Office and internet savvy; experienced in performing clerical tasks and maintaining files. Possess strong communication and interpersonal skills demonstrated through written reports and delivery of training, seminars and presentation and excellent work ethics with a strong background in management and organizational skills. Experienced in multi-tasking with excellent telephone etiquette and problem-solving skills. Committed to continuous learning and ongoing personal development. Experienced working in a unionized environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Housing Specialist

APLA Health and Wellness
11.2024 - Current
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Residential Services Coordinator

New Directions For Veterans
09.2024 - 10.2024
  • Collaborated with multidisciplinary teams to develop individualized plans tailored to meet each resident''s unique needs.
  • Developed strong relationships with community partners to secure resources and support for residents in need.
  • Closely monitored budgets and expenditure to maximize resource allocation while minimizing costs.
  • Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.

Interim Housing Case Manager

Medix / People Assisting the Homeless (PATH)
10.2023 - 07.2024
  • Conducts intake & individualized needs assessment for all participants and collaborates to develop Individualized Service Plan (ISP) and/or Housing Stability Plan (HSP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the participant (i.e
  • Medical, mental health, dental services, vocational, financial, job & social services)
  • Provide referrals, linkages, information & support to resources that help clients to achieve their ISP/HSP goals
  • Complete acuity assessment (e.g
  • VI-SPDAT)
  • Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90-day review with the participant after initial intake
  • Maintains documentation standards as required by the program and PATH policies, maintains confidentiality of participants files per HIPPA and fosters therapeutic and/or professional relationships with participants and system partners

Scheduling Clerk (Casual)

Winnipeg Regional Health Authority (WRHA)
01.2021 - 08.2022
  • In collaboration with the resource coordinator (RC), assisted in the maintenance of direct service staff (home care attendant) schedules by entering data into the Home Care scheduling system
  • Assigning, scheduling and communicating with direct service staff, clients and other Home Care staff
  • Filled shifts and assisted in the management of direct service staff service hours
  • Responsible for ensuring the efficient and effective delivery of personal care and home support services to Home Care clients

Unit Assistant Supervisor

Ten Ten Sinclair Housing Inc.
07.2020 - 08.2022
  • Conducted orientation to newly hired personnel, scheduled staff shifts and fill shifts for the unit, rendered on-call duties, assisted in staff supervision and assisted in the management of attendant service hours
  • Maintained files
  • Assisted in the hiring process and phone interviews and performed administrative tasks
  • Managed the whole unit when the supervisor is away

Personal Care Attendant

Ten Ten Sinclair Housing Inc.
04.2017 - 08.2022
  • Responsible for providing assistance to tenants with physical disability in their activities of daily living (ADL) that is in accord with independent living philosophy
  • Assisted tenants in meal preparation, light housekeeping, laundry, feeding and medication as well as in their exercise regimens
  • Performed proper documentation that is in accordance with the company's rules and policies

Home Care Attendant

Winnipeg Regional Health Authority (WRHA)
06.2020 - 03.2022
  • Responsible for the provision of personal care and home support services to an individual or group of homecare clients as assigned
  • In accordance with an established plan of care, provided paraprofessional services to assist frail, physically disabled and/or mentally challenged clients of all ages in the community

Health Care Aide/Receptionist

Sturgeon Creek II Retirement Home
03.2019 - 03.2020
  • Responsible for providing personal care and support to the senior residents of the retirement home
  • Answering to calls of senior residents especially in emergency situations
  • Rendered reception duties at the reception area (i.e
  • Answering calls and inquiries, clerical works, greeting and helping clients, family visitors and guests)

Unit Assistant Supervisor (Term)

Ten Ten Sinclair Housing Inc.
10.2018 - 06.2019
  • Conducted orientation to newly hired personnel, scheduled staff shifts and fill shifts for the unit, rendered on-call duties, assisted in staff supervision and assisted in the management of attendant service hours
  • Maintained files
  • Assisted in the hiring process and phone interviews and performed administrative tasks
  • Managed the whole unit when the supervisor is away

Customer Service Representative

24-7 Intouch
10.2016 - 12.2016
  • Answered clients' calls; resolved issues and concerns in a timely manner and provided information to the clients based on their inquiry
  • Fostered a good rapport and established an effective working relationship with the client and ensured that quality customer service was delivered
  • Provided technical assistance especially in creating accounts and placing orders online

Physical Therapist

Private Practice
08.2004 - 08.2014
  • Done home care treatment physical therapy sessions to clients
  • Community-based rehabilitation (CBR)

Education

Health Care Aide -

Louis Riel Vocational College
Winnipeg, MB
05.2018

Business Accounting (Level One) -

Louis Riel School Division
Winnipeg, MB
06.2017

Master in Management (MM) -

Leyte Normal University
10.2012

Bachelor of Science in Physical Therapy (BSPT) -

Emilio Aguinaldo College
10.2000

High School Diploma -

Holy Name Academy
Villareal, Samar, Philippines
04-1993

Skills

  • Microsoft Office Proficiency
  • Customer Service Excellence
  • Inspection and Assessment
  • Rehabilitation and Functional Assessment
  • Analytical Thinking
  • Teaching
  • Training & Development
  • Organizational and Management Skills
  • Bilingual
  • Patient Care
  • Case Management
  • Health & Safety Compliance
  • Team Leadership
  • Good Collaborator
  • Effective Team Player

Certification

  • National Sanitarian Training Course (NSTC), 01/01/10, Present, This is a 6-month in-depth training course in the field of Environmental & Occupational Health & Safety from University of the Philippines (College of Public Health).
  • Basic Occupational Health & Safety (BOSH) Training, 03/01/16, Present, This is a 1 week in-depth training on Occupational Health & Safety.
  • Manitoba Health Food Handler Training Certificate, 10/01/16, 10/31/21, This certifies that the holder has successfully demonstrated knowledge of safe food handling practices.
  • Non-Violent Crisis Intervention Training, 05/01/18, 05/31/19, NVCI is learning about a range of preventive strategies, de-escalation skills and communication skills. It is also learning the psychological and physiological responses that will minimize the potential harm of disruptive and aggressive behavior.
  • BLS Certification (CPR and AED), 09/01/23, 09/30/25, Recognizing emergency and providing immediate care to an ill or injured person before more advanced care is available. Learning CPR and the use of AED.
  • Mental Health First Aid, 02/01/19, Present, This is a first aid training in mental health problems to provide better initial support to someone who is developing a mental health problem, has a worsening of an existing mental health problem or is in a mental health crisis including substance misuse, depression, anxiety, trauma and psychosis.

Timeline

Housing Specialist

APLA Health and Wellness
11.2024 - Current

Residential Services Coordinator

New Directions For Veterans
09.2024 - 10.2024

Interim Housing Case Manager

Medix / People Assisting the Homeless (PATH)
10.2023 - 07.2024

Scheduling Clerk (Casual)

Winnipeg Regional Health Authority (WRHA)
01.2021 - 08.2022

Unit Assistant Supervisor

Ten Ten Sinclair Housing Inc.
07.2020 - 08.2022

Home Care Attendant

Winnipeg Regional Health Authority (WRHA)
06.2020 - 03.2022

Health Care Aide/Receptionist

Sturgeon Creek II Retirement Home
03.2019 - 03.2020

Unit Assistant Supervisor (Term)

Ten Ten Sinclair Housing Inc.
10.2018 - 06.2019

Personal Care Attendant

Ten Ten Sinclair Housing Inc.
04.2017 - 08.2022

Customer Service Representative

24-7 Intouch
10.2016 - 12.2016

Physical Therapist

Private Practice
08.2004 - 08.2014

Business Accounting (Level One) -

Louis Riel School Division

Master in Management (MM) -

Leyte Normal University

Bachelor of Science in Physical Therapy (BSPT) -

Emilio Aguinaldo College
  • National Sanitarian Training Course (NSTC), 01/01/10, Present, This is a 6-month in-depth training course in the field of Environmental & Occupational Health & Safety from University of the Philippines (College of Public Health).
  • Basic Occupational Health & Safety (BOSH) Training, 03/01/16, Present, This is a 1 week in-depth training on Occupational Health & Safety.
  • Manitoba Health Food Handler Training Certificate, 10/01/16, 10/31/21, This certifies that the holder has successfully demonstrated knowledge of safe food handling practices.
  • Non-Violent Crisis Intervention Training, 05/01/18, 05/31/19, NVCI is learning about a range of preventive strategies, de-escalation skills and communication skills. It is also learning the psychological and physiological responses that will minimize the potential harm of disruptive and aggressive behavior.
  • BLS Certification (CPR and AED), 09/01/23, 09/30/25, Recognizing emergency and providing immediate care to an ill or injured person before more advanced care is available. Learning CPR and the use of AED.
  • Mental Health First Aid, 02/01/19, Present, This is a first aid training in mental health problems to provide better initial support to someone who is developing a mental health problem, has a worsening of an existing mental health problem or is in a mental health crisis including substance misuse, depression, anxiety, trauma and psychosis.

Health Care Aide -

Louis Riel Vocational College

High School Diploma -

Holy Name Academy
HILARION BAGO