HILARY BERNETICH
AVON,CT
Summary
Developed strong leadership and team management skills in high-volume retail environment, seeking to transition into new field. Adaptable to varied settings and capable of driving success through strategic planning and effective communication. Focused on leveraging retail expertise to create positive outcomes in diverse professional landscapes.
Overview
33
33
years of professional experience
Work History
Agency Manager
The Bernetich Agency
09.2011 - Current
- Manage agency service and sales staff
- Responsible for driving Property and Casualty, Commercial, Life, Retirement, and Financial Services results
- Assist insureds with home, auto, commercial, workman's comp and life claims.
Sales Manager
Talbots
10.2018 - 07.2024
- Work one-on-one with preferred clients while managing 10 sales associates
- Responsible for sales results, merchandising and operations.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
General Manager
O'Hagan's Irish Pub
12.1993 - 02.2004
- Manage all aspects of full service bar and restaurant including inventory, accounting, staffing, compliance and customer experience.
Visual Merchandiser
G. Fox, Filene's, Macy's
05.1992 - 07.1996
- Responsible for all visuals throughout the store.
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Created innovative floor plans to maximize visibility of merchandise.
Education
Bachelors of Fine Arts - Graphic Design
Central Connecticut State University
01.1992
Skills
- Product Knowledge
- Team collaboration
- Verbal and written communication
- Client relationship building
- Customer service
- Competitive analysis
- Agency operations
- Performance goals
- Multitasking Abilities
- Recruitment and hiring
- Strategic planning
- Operations management
- Staff training
- Sales growth
- Customer acquisition
- Merchandising operations
References
References available upon request.
Timeline
Sales Manager
Talbots
10.2018 - 07.2024
Agency Manager
The Bernetich Agency
09.2011 - Current
General Manager
O'Hagan's Irish Pub
12.1993 - 02.2004
Visual Merchandiser
G. Fox, Filene's, Macy's
05.1992 - 07.1996
Bachelors of Fine Arts - Graphic Design
Central Connecticut State University
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