Melissa Tomin

Agency Manager

Allstate Insurance - Olukayode Ajanaku

11.2017 - 08.2023

Interacted well with customers to build connections and nurture relationships.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Prepared and reviewed insurance applications to verify compliance with regulations.
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Cross-sold insurance products to existing clients to reach sales targets.
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Generated quotes and proposals for clients to match individual needs.
Followed up promptly with interested clients to close sales.
Provided comprehensive product knowledge and guidance to help clients on product selection.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Met with prospective clients to discuss insurance needs and provide solutions.
Registered customer information on database to enable tracking history and maintain accurate records.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Calculated premiums and established payment methods for sales.
Collected premiums on or before effective date of coverage.