Hilary Espinoza
Hackettstown,NJ
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Davila's Pizza and Catering
Hackettstown, NJ
08.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed front-of-house operations, coordinating staff and maintaining efficient workflow.
- Assisted in training new employees on service protocols and menu knowledge.
- Handled cash register transactions accurately, processing payments efficiently.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Restaurant Hostess
Mattar's Bistro
Allamuchy, NJ
01.2025 - 03.2025
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation system, optimizing table turnover and guest satisfaction during peak hours.
- Collaborated with waitstaff to communicate guest preferences and special requests effectively.
- Answered customer questions about hours, seating, and menu information.
Bakery Associate
Sweet Bite Delights
Hackettstown, NJ
12.2023 - 04.2024
- Maintained cleanliness and organization of the baking area to ensure compliance with health standards.
- Assisted customers with product selection, providing recommendations based on preferences and dietary needs.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Server/Cashier
Bruno's Pizza & Pasta
Hackettstown, NJ
09.2021 - 06.2023
- Delivered exceptional customer service, ensuring timely order processing and satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Associate Degree in Nursing - Nursing
County College of Morris
Randolph Township, NJ05-2028
Skills
- Strong work ethic
- Customer service
- Foreign language skills
- Time management
- Greeting guests
- Collaboration and teamwork
Languages
Spanish
English
Timeline
Restaurant Hostess
Mattar's Bistro
01.2025 - 03.2025
Front of House Employee
Davila's Pizza and Catering
08.2024 - Current
Bakery Associate
Sweet Bite Delights
12.2023 - 04.2024
Server/Cashier
Bruno's Pizza & Pasta
09.2021 - 06.2023
Associate Degree in Nursing - Nursing
County College of Morris