Summary
Overview
Work History
Education
Skills
Timeline
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Hilary Frohnapfel

Pharmacist
Painesville,Ohio

Summary

Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.

Overview

24
24
years of professional experience

Work History

Pharmacy Manager

Walgreen's Pharmacy
08.2022 - Current
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Collaborated with store manager to maintain daily operations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

Overnight Pharmacist

Walgreen's Pharmacy
01.2018 - 08.2022
  • Supported ongoing quality improvement initiatives through diligent documentation of interventions performed during overnight hours.
  • Enhanced efficient workflow within the pharmacy by prioritizing tasks effectively throughout the night shift.
  • Monitored medication therapy management services overnight, ensuring appropriate follow-up with patients and providers as needed.
  • Increased patient satisfaction with prompt medication dispensing and courteous customer service during overnight hours.
  • Collaborated with daytime pharmacists to facilitate seamless transitions between shifts for optimal patient care continuity.

Pharmacy Manager

KMART PHARMACY
02.2015 - 11.2017
  • Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage.
  • Teach pharmacy students serving as interns in preparation for their graduation or licensure.
  • Analyze prescribing trends to monitor patient compliance and to prevent excessive usage or harmful interactions.
  • Manage pharmacy operations, hiring and supervising staff, performing administrative duties, and buying and selling non-pharmaceutical merchandise.
  • Order and purchase pharmaceutical supplies, medical supplies, or drugs, maintaining stock and storing and handling it properly.
  • Review prescriptions to assure accuracy, to ascertain the needed ingredients, and to evaluate their suitability.
  • Maintain records, such as pharmacy files, patient profiles, charge system files, inventories, and registries of poisons, narcotics, and controlled drugs.
  • Advise customers on the selection of medication brands, medical equipment, or healthcare supplies.
  • Conducted Medication Therapy Management thru Outcomes and Mirixa.
  • Administered influenza, pneumonia, and Zostavax vaccinations.

Staff Pharmacist

CVS PHARMACY
12.2000 - 09.2014
  • Processed up to 360 prescriptions on high volume days with 100% accuracy.
  • Communicated with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Gave immunizations to patients age 14 and older.
  • Maintained proper compliance logs, including refrigerator temperatures.
  • Entered prescription and insurance billing information into patient profiles.
  • Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
  • Strictly maintained customer and patient confidentiality.
  • Verified accuracy and completeness of information on prescription and refill requests.

Education

Bachelor of Science - Pharmacy, Rph

Ohio Northern University
Ada, OH
05.2000

Skills

  • Confident Pharmacist
  • Flexible in quickly mastering new technologies
  • Information systems
  • Empathetic
  • Intuitive
  • Client interactions
  • Adept at building trust
  • Strong customer relations

Timeline

Pharmacy Manager

Walgreen's Pharmacy
08.2022 - Current

Overnight Pharmacist

Walgreen's Pharmacy
01.2018 - 08.2022

Pharmacy Manager

KMART PHARMACY
02.2015 - 11.2017

Staff Pharmacist

CVS PHARMACY
12.2000 - 09.2014

Bachelor of Science - Pharmacy, Rph

Ohio Northern University

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