Hilary Gadd
Independence,KY
Summary
Experienced professional with strong leadership and relationship-building skills. Detail oriented with excellent customer service skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FIELD MANAGER
Hoxworth Blood Center
06.2021 - Current
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Facilitated field operations through supervision and direction of field personnel.
- Performed quality control and ensured all equipment in range.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance on a yearly basis and conveyed constructive feedback to improve skills.
- Ensure physicians orders are being followed when performing therapeutic phlebotomy.
- Ensured successful screening of donors.
Assistant Field Manager
Hoxworth Blood Center
08.2015 - Current
- Determine donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Follow physician orders when administering therapeutic phlebotomy.
- Review documentation for compliance with requirements and accuracy of information.
- Draw donors according to all Sop' s
- Ensure all donors have pleasant and calm experiences
- Follows all policies, regulations, dress codes and schedules.
- Works to ensure blood drives run smoothly and efficiently
EMT
UC Health Air Care and Mobile Care
04.2014 - 08.2015
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
EMT
Mercy Health Medical Transportation
05.2011 - 04.2014
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Education
Formal Phlebotomy Training -
Cincinnati State Technical and Community College
Cincinnati, OH2014
EMT
Cincinnati State Technical And Community College
Cincinnati, OH2008
Skills
- Excellent communication skills
- Flexible
- Accurate and detailed
- Works well under pressure
- Field Operations
- Team oriented
- Staff Training
- Decision-Making
- Professional and Courteous
Certification
- EMT
- BCLS Certified
Timeline
FIELD MANAGER
Hoxworth Blood Center
06.2021 - Current
Assistant Field Manager
Hoxworth Blood Center
08.2015 - Current
EMT
UC Health Air Care and Mobile Care
04.2014 - 08.2015
EMT
Mercy Health Medical Transportation
05.2011 - 04.2014
Formal Phlebotomy Training -
Cincinnati State Technical and Community College
EMT
Cincinnati State Technical And Community College
- EMT
- BCLS Certified
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