Hilary Jessup
Portland,OR
Summary
Experienced manager with a keen eye for detail and strong communication skills. Skilled in meeting client needs and fostering personal connections. Dynamic leader with high energy and captivating personality. Utilizes customer feedback to craft innovative strategies that enhance customer loyalty and elevate brand visibility.
Overview
11
11
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
TRUE SOCIETY
Portland, OR
07.2023 - Current
- Sold and fitted bridal gowns, veils and accessories for brides-to-be.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
STORE MANAGER
FINISH LINE
Portland, OR
11.2022 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
BARTENDER/MANAGER
O'DONNELLS AMERICAN IRISH PUB
Seattle, WA
05.2018 - 04.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
BAR MANAGER
HENRYS TAVERN
Seattle, WA
12.2017 - 09.2019
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
NANNY
CHAPELL-LELAND FAMILY
Seattle, WA
12.2015 - 07.2017
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
ESTHETICIAN
WAX SABBATH
Seattle, WA
02.2014 - 12.2016
- Examine and analyze clients' skin to evaluate skin conditions and provide care recommendations.
- Educated in all areas of health codes, including but not limited to sanitation, cleanliness and HIPAA.
- Maintained professional relationships with clientele, coworkers and managers.
- Knowledge of a variety of skincare lines and equipment, is able to suggest specific products based off individual skin types and concerns.
- Responsible for guest satisfaction in a variety of services, including waxing, facial's, peels, and Microdermabrasion.
Education
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Seattle Pacific University
Seattle, WAAssociate of Arts Degree - undefined
North Seattle College
Seattle, WA06.2016
Esthetician License Program - undefined
Gary Manuel Aveda Institute
Seattle, WA10.2012
Skills
- Interpersonal Communication Skills
- Brand Strategy
- Operations Oversight
- Product Merchandising
- Professional Relationships
- Motivational Leadership
- Data Analytics
- Customer Empathy
- Voice of Customer Analysis
Timeline
CUSTOMER EXPERIENCE MANAGER
TRUE SOCIETY
07.2023 - Current
STORE MANAGER
FINISH LINE
11.2022 - 11.2023
BARTENDER/MANAGER
O'DONNELLS AMERICAN IRISH PUB
05.2018 - 04.2020
BAR MANAGER
HENRYS TAVERN
12.2017 - 09.2019
NANNY
CHAPELL-LELAND FAMILY
12.2015 - 07.2017
ESTHETICIAN
WAX SABBATH
02.2014 - 12.2016
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Seattle Pacific University
Associate of Arts Degree - undefined
North Seattle College
Esthetician License Program - undefined
Gary Manuel Aveda Institute