Hilary Merrill
Hayden,ID
Summary
Dynamic Certified Medical Assistant with a proven track record at Providence Health & Services, enhancing patient satisfaction through efficient care and effective communication. Skilled in HIPAA compliance and patient education, I excel in streamlining workflows and fostering a compassionate environment, ensuring optimal patient outcomes and seamless care transitions.
Overview
27
27
years of professional experience
Work History
Certified Medical Assistant
Providence Health & Services
08.2015 - Current
- Assisted in patient intake, ensuring accurate collection of medical histories and personal information.
- Supported healthcare providers during examinations, preparing necessary instruments and supplies.
- Maintained cleanliness and organization of clinical areas to promote a safe environment for patients.
- Administered basic medical procedures, including taking vital signs and performing EKGs under supervision.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Certified Nursing Assistant
Shoshone Medical Center
01.1999 - 01.2016
- Provided compassionate patient care, assisting with daily living activities and hygiene needs.
- Monitored vital signs, reporting changes in patient conditions to nursing staff promptly.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Educated patients and families on health management and post-discharge instructions.
- Implemented infection control protocols, contributing to improved patient outcomes and facility standards.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT06.2020
Medical Assisting
North Idaho College
Coeur D'alene, ID06.2014
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient education
- Workflow organization
- HIPAA protocols
- Customer service
- Direct patient care
- Maintaining confidentiality
- Reliable team player
- Patient flow management
- Patient-focused care
- Adaptable
- Trustworthy companion
- Medical office administration
Accomplishments
Employee of the month of April 2025.
Additional Information
Clinic Safety officer 2024 to current.
Timeline
Certified Medical Assistant
Providence Health & Services
08.2015 - Current
Certified Nursing Assistant
Shoshone Medical Center
01.1999 - 01.2016
Bachelor of Science - Healthcare Management
Western Governors University
Medical Assisting
North Idaho College
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