Hilary Nicole Agee
Halls
Summary
Dedicated Registered Nurse and Case Manager with more than 15 years of experience providing patient-centered care across hospice, home health, long-term care, and clinical leadership settings. Skilled in coordinating complex care plans, advocating for patients and families, maintaining accurate clinical documentation, and collaborating with multidisciplinary teams to achieve optimal outcomes. Proficient in electronic health record systems, Microsoft Office applications, and healthcare compliance standards. Recognized for strong critical thinking, exceptional communication, and the ability to effectively manage multiple priorities while working independently in fast-paced environments. Committed to delivering high-quality service, fostering positive relationships, and supporting organizational goals through professionalism, adaptability, and attention to detail.
Overview
16
16
years of professional experience
Work History
RN Case Manager
Gentiva Hospice
Dyersburg, TN
10.2021 - Current
- Managed case documentation and ensured compliance with regulatory standards for hospice care.
- Evaluated nursing practices regularly, driving improvements in service delivery and patient satisfaction.
- Facilitated communication between patients, families, and healthcare providers to ensure seamless care transitions.
- Educated families on end-of-life options and available support resources to foster understanding and comfort.
- Implemented process improvements that enhanced the efficiency of care delivery across service areas.
- Evaluated the effectiveness of current patient care plans through regular reviews, identifying areas for improvement and adjusting interventions accordingly.
- Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assessed risk factors of patients and made referrals for further services.
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Actively participated in quality improvement initiatives aimed at enhancing overall hospice program effectiveness.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
- Supported bereaved family members through follow-up visits or phone calls after a patient''s passing, offering grief resources as needed.
- Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
- Administered patient medications and treatments following established protocols.
- Coordinated care plans with interdisciplinary teams to enhance patient outcomes.
RN Branch Director
AbilisHealth
Jackson, TN
05.2017 - 10.2021
- Delivered month-over-month growth by monitoring financial reports, setting strategic objectives, and introducing initiatives that boosted quarterly revenue.
- Motivated a team of 16 employees, resulting in growth in patient satisfaction scores and increased patient morale.
- Orchestrated bi-monthly performance reviews, leading to a measurable increase in productivity.
- Managed a workload through improved scheduling and workforce management, allowing the branch to meet all service deadlines ahead of schedule.
- Led diversity and inclusion initiatives within the branch, raising overall staff satisfaction.
- Collaborated with HR and leadership teams to rework compensation structures, resulting in a reduction in employee turnover.
- Led weekly interdisciplinary meetings to review and adjust individualized care plans to meet patient needs and improve patient outcomes.
- Directed the operations of 1 branch location, leading a team of 16 employees and consistently meeting or exceeding financial targets annually.
- Evaluated branch performance metrics through data-driven analysis, identifying improvement areas.
- Managed and optimized the budget for branch operations, successfully achieving a reduction in unnecessary expenditures while maintaining service levels.
- Worked closely with the marketing team to design and execute local advertising campaigns.
- Led compliance programs at the branch to align with regulatory changes, ensuring adherence to state/federal policies.
- Delivered month-over-month growth by monitoring financial reports.
RN Branch Manager
Intrepid, USA
Brownsville, TN
03.2015 - 05.2017
- Delivered month-over-month growth by monitoring financial reports, setting strategic objectives, and introducing initiatives that boosted quarterly revenue.
- Motivated a team of 12 employees, resulting in growth in patient satisfaction scores and increased patient morale.
- Orchestrated monthly performance reviews, leading to a measurable increase in productivity.
- Managed a workload through improved scheduling and workforce management, allowing the branch to meet all service deadlines ahead of schedule.
- Led diversity and inclusion initiatives within the branch, raising overall staff satisfaction.
- Collaborated with HR and leadership teams to rework compensation structures, resulting in a reduction in employee turnover.
- Led weekly interdisciplinary meetings to review and adjust individualized care plans to meet patient needs and improve patient outcomes.
- Directed the operations of 1 branch location, leading a team of 12 employees and consistently meeting or exceeding financial targets annually.
- Evaluated branch performance metrics through data-driven analysis, identifying improvement areas.
- Managed and optimized the budget for branch operations, successfully achieving a reduction in unnecessary expenditures while maintaining service levels.
- Worked closely with the marketing team to design and execute local advertising campaigns.
- Led compliance programs at the branch to align with regulatory changes, ensuring adherence to state/federal policies.
- Proactively monitored case escalations and improved turnaround times for referrals.
- Collaborated with insurance companies to ensure prior authorizations and coverage leading to continuity of care.
- Documented and tracked all referral correspondence, reducing gaps in care.
Private Duty RN
Self Employed
Halls, TN
10.2013 - 03.2015
- Collaborated with healthcare providers to adjust care plans based on real-time patient progress.
- Provided patient and family education regarding disease management strategies.
- Delivered compassionate bedside care while assessing patient conditions, adjusting pain management protocols accordingly.
- Maintained strict infection control measures.
- Administered complex medication therapies, successfully avoiding hospital readmission.
- Provided comprehensive wound care management and implemented infection prevention strategies.
- Provided end-of-life care that ensured a peaceful, comfortable experience for the patient.
- Provided active listening and emotional support to patient and family.
- Secured various community resources, linking patient to essential services, thus improving care.
RN Case Manager/RN Field Clinician
Amedisys Home Health Care
Covington, TN
09.2011 - 10.2013
- Served as point-of-contact for Medicare compliance ensuring adherence to all federal guidelines.
- Provided IV therapy, wound care, and palliative care while maintaining compliance with state regulations.
- Assessed patients & monitored vital signs and made recommendations for adjustments to care plans, leading to a reduction in hospitalizations and readmissions.
- Provided compassionate, consistent care to patients with complex chronic conditions.
- Managed home healthcare supplies and inventory.
- Mentored and trained newly hired RNs and nurse assistants in home health care.
- Utilized a telephonic triage service that assisted in handling patient concerns, preventing unnecessary in-person visits and hospitalizations.
- Coordinated with interdisciplinary teams, including physical therapists, social workers, and family members, to ensure holistic patient care.
- Utilized data-driven approaches to evaluate patient progress.
- Created care transition plans for discharged hospital patients, leading to a reduction in readmission rates within the first 30 days.
- Collaborated with pharmacy and care teams to fine-tune medication processes, reducing medication errors.
- Proactively identified gaps in care by consistently reviewing patient records.
- Assessed patient eligibility for various community resources, linking patients to essential services, thus improving care.
RN Supervisor
Dyersburg Clinic Corporation
Dyersburg, TN
08.2010 - 09.2011
- Supported physician in performing and reviewing basic diagnostic tests, including lab values and radiology studies, promptly alerting care team with any concerning results.
- Collaborated with physicians to modify care plans as needed based on patient response.
- Conducted patient assessments and obtained vitals.
- Utilized EMR system for efficient documentation of patient records, improving the accuracy of charts.
- Efficiently coordinated with pharmacists to review and change medication lists if medication changes were necessary.
- Administered medications to patients, including injections.
- Educated patients and family members about prescribed medications and potential side effects, contributing to an improvement in medication adherence.
- Initiated and oversaw referrals to specialized care services, coordinating with healthcare teams to improve patient outcomes and treatment timelines.
- Collaborated with insurance companies to obtain approval for medications, procedures, referrals, and specialized circumstances.
Education
Associate of Applied Science - Nursing
Dyersburg State Community College
Dyersburg, TN01-2010
High School - undefined
Halls High School
Halls, TN01-1995
Skills
- Case Management
- Care Coordination
- Clinical Documentation
- Patient Advocacy
- Electronic Health Records (EHR/EMR)
- Interdisciplinary Collaboration
- Regulatory Compliance
- Care plan development
- Team coordination
- Time Management
- Microsoft Office Suite
- Utilization Review
- Quality Assurance
- Telephone Triage
- Critical Thinking
- Data Entry
- Direct patient care
- Patient assessments
- Patient education and counseling
- Clinical judgment
- Community resources
Timeline
RN Case Manager
Gentiva Hospice
10.2021 - Current
RN Branch Director
AbilisHealth
05.2017 - 10.2021
RN Branch Manager
Intrepid, USA
03.2015 - 05.2017
Private Duty RN
Self Employed
10.2013 - 03.2015
RN Case Manager/RN Field Clinician
Amedisys Home Health Care
09.2011 - 10.2013
RN Supervisor
Dyersburg Clinic Corporation
08.2010 - 09.2011
High School - undefined
Halls High School
Associate of Applied Science - Nursing
Dyersburg State Community College