Summary
Overview
Work History
Education
Skills
Timeline
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HILARY PADILLA

Upland

Summary

Caring and dedicated individual who excels at problem-solving and prioritizing tasks based on the client's needs. Personal experience in improving workflow and self-confidence in work which gives me a unique ability to understand and address client concerns effectively with lasting results. I'm excited to help others move towards their goals in their education as well as build and maintain self-esteem.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PetFlow
01.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

E-Commerce Case Manager

MainMerch
01.2022 - 12.2022
  • Maintained multi-channel sales accounts.
  • Created and updated listings on a daily basis.
  • Ensured account health across all sales channels by resolving all complaints, errors, or violations.
  • Built new product listings and variations on Amazon Seller Central and SellWare Central.
  • Found, evaluated, and corrected all inaccurate, outdated, or inconsistent listings.
  • Managed removal of product listings and suspended inventory.
  • Addressed policy or account violations and worked to resolve them as quickly and accurately as possible.

Caregiver/Personal Assistant

Maxim Healthcare Group
07.2021 - 11.2021
  • Provided personal care assistance to patients in their home environment.
  • Assisted college students with mental diagnoses in successful navigation of college processes, skills, and gave general encouragement to boost student morale and capability.
  • Provided companionship and aid in management of medication and independent living.

Education

MEDICAL ASSISTANT -

Mt. San Antonio College
05.2021

Skills

  • Excellent Communication
  • Exceptional Data Entry
  • Administrative Skills
  • Microsoft Office
  • Analytical Problem-Solving
  • Asset Management
  • Strategic Planning
  • Microsoft Excel
  • Customer Service
  • Technical Support

Timeline

Customer Service Representative

PetFlow
01.2023 - Current

E-Commerce Case Manager

MainMerch
01.2022 - 12.2022

Caregiver/Personal Assistant

Maxim Healthcare Group
07.2021 - 11.2021

MEDICAL ASSISTANT -

Mt. San Antonio College

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HILARY PADILLA