Hilary Painter
Chattanooga,TN
Summary
Dedicated professional with strong multitasking and customer service skills. Experienced in establishing community partnerships and advocating for client needs, ready to leverage expertise in operational logistics and relationship building to enhance program impact.
Overview
18
18
years of professional experience
Work History
Program Director, Director of Operations
Soccer Shots Chattanooga
Chattanooga, TN
02.2017 - 01.2026
- Provided ongoing leadership, directed trainings, and provided developmental initiatives for staff to enhance instructional quality across multiple territories while maintaining a positive work environment.
- Managed operational logistics and scheduling for over 80 locations and all staff members.
- Established partnerships with schools and local businesses to promote programs and increase visibility in the community.
- Provided families with reliable, enthusiastic and personalized customer service.
- Fostered a nurturing environment promoting social, emotional, and cognitive development for children ages 2-9 years old.
Safety Net Care Coordinator
Mental Health Cooperative
Chattanooga, TN
12.2016 - 11.2017
- Provided continual assessment of consumer's mental health treatment needs with a caseload of 300 plus clients.
- Referred and linked consumers to community resources and advocated for consumers when necessary.
- Developed and maintained positive community relations
- Responded to consumer's urgent and crisis needs as appropriate.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Community Support Specialist
Georgia H.O.P.E
Dalton, GA
01.2016 - 11.2016
- Provided skills-based services to children and adolescents to assist families in sustaining a level of rehabilitative support.
- Linked families to resources in the community based on needs.
- Collaborated with other staff and community partners to ensure effective treatment and case collaboration.
- Documented case notes in online electronic medical record system.
- Advocated for client rights, ensuring equitable access to community programs and benefits.
Manager, Bartender
Hill City Pizza
Chattanooga, TN
11.2007 - 12.2015
- Managed bar operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored new staff members on techniques and customer interaction.
- Maintained inventory control, optimizing stock levels while minimizing waste.
- Collaborated with team members to create a culturally diverse environment while providing exceptional customer service in a fast-paced environment
- Identified and mediated problems during stressful situations with tact and sensitivity by finding the quickest and best solution
- Supported and guided individuals in need by following company rules, but individualizing the approach
- Created an effective work environment by inspiring trust and respect in others
Education
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Chattanooga, TN12-2014
Skills
- Relationship building
- Time-Management
- Teamwork and collaboration
- Customer Service
- Group and individual instruction
- Multitasking
- Family Services
- Problem Solving
Timeline
Program Director, Director of Operations
Soccer Shots Chattanooga
02.2017 - 01.2026
Safety Net Care Coordinator
Mental Health Cooperative
12.2016 - 11.2017
Community Support Specialist
Georgia H.O.P.E
01.2016 - 11.2016
Manager, Bartender
Hill City Pizza
11.2007 - 12.2015
Bachelor of Science - Psychology
University of Tennessee At Chattanooga