Hilary Reid
Clarksville,TN
Summary
Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, solid business acumen and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
Pacific Dental Services
Clarksville, TN
01.2019 - 07.2024
- Model the company culture, values, standards, and best operational practices.
- Utilize and leverage resources to obtain YOY revenue and profit growth
- Build strong partnerships with the Owner Dentist in order to develop and implement challenging, yet realistic and measurable office goals.
- Develop and implement a plan of action to achieve monthly office goals, including the development of team members. Monitor daily/monthly performance of the office and ensure team skill set is optimized to achieve goals, and manage expenses to achieve monthly budgeted NOI.
- Analyze collections trends and implement changes as needed to maximize collectible revenue.
- Supports clinical diagnosis and referrals, focusing on comprehensive patient care through education on the Mouth-Body Connection.
- Perform people-related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary action, compensation administration, transferring, and promotion of team members.
Benefits Coordinator
Pacific Dental Services
Gallatin, TN
05.2016 - 01.2019
- Gain a financial commitment from the patient to start the dentistry that the dentist is diagnosing for each patient.
- Subject Matter Expert on all available financial options to give the patient choices to start dentistry that fits in their budget.
- Professionally overcome common patient objective to starting treatment.
- Verification of insurance and having a thorough understanding of how each plan works.
- Thorough understanding of business imperatives and how the role directly impacts metrics and results.
Project Manager
ICEE
Ontario, CA
06.2014 - 08.2016
- Receives customer requirements for scheduled work.
- Coordinate projects through the internal service management system.
- Synchronizes efforts with nationwide ICEE Service Centers to schedule service according to customer requirements and technician availability.
- Communicates scheduled dates to customers and contractors.
- Tracks the shipment of equipment and parts to ensure the ICEE Service Center is prepared for upcoming scheduled work.
- Performs outbound customer contact calls to confirm readiness for scheduled work.
- Identifies and communicates any delays in service to customers, management, and Project Team members.
- Assists the Project Team with maintaining periodic status reports to keep management informed on project progress.
Education
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Team Leadership
- Planning and Implementation
- Maintaining Compliance
- Goal Setting
- P&L Management
- Business Planning
- Performance reporting
- Performance monitoring
- Solutions Development
- Budgeting and cost control
- Risk Management
- Operational Efficiency
- Client Relations
- Staff retention
- Staff Training and Development
- Workflow Optimization
- Problem-Solving
- Budget Development and Management
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Financial Statement Review
References
References available upon request.
Timeline
Operations Manager
Pacific Dental Services
01.2019 - 07.2024
Benefits Coordinator
Pacific Dental Services
05.2016 - 01.2019
Project Manager
ICEE
06.2014 - 08.2016
Some College (No Degree) -
Riverside City College
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