Hilary Rodriguez
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Bartender
Euphoria Nightclub
Orlando, FL
10.2023 - 03.2024
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Crow & Company
Orlando, FL
03.2021 - 07.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on drink preparation and upselling techniques.
Cocktail Waitress
Jose Tejas
Iselin, NJ
04.2019 - 11.2020
- Presented menus and specials, answering questions regarding ingredients and preparation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
Restaurant Manager
Buffalo Wild Wings
North Brunswick, NJ
12.2017 - 04.2019
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
Server
Buffalo Wild Wings
North Brunswick, NJ
12.2015 - 11.2016
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Complied with safety procedures when handling food items or cleaning materials.
- Processed payments from customers using cash registers or POS systems.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Hostess
Buffalo Wild Wings
North Brunswick, NJ
11.2014 - 11.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
Cosmetology
Psico Salud Belleza
Kissimmee, FL03-2023
Skills
- Outstanding customer service
- Complex Problem-Solving
- Engaging personality
- Bilingual (English & Spanish)
Timeline
Bartender
Euphoria Nightclub
10.2023 - 03.2024
Bartender
Crow & Company
03.2021 - 07.2023
Cocktail Waitress
Jose Tejas
04.2019 - 11.2020
Restaurant Manager
Buffalo Wild Wings
12.2017 - 04.2019
Server
Buffalo Wild Wings
12.2015 - 11.2016
Hostess
Buffalo Wild Wings
11.2014 - 11.2015
Cosmetology
Psico Salud Belleza
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