Hilary Rodriguez

• Performed facial treatments to correct and prevent skin conditions for clients.
• Upsold products and services, enhancing profitability through effective sales processing.
• Provided skin rejuvenation and cellulite reduction therapy services to clients.
• Conducted private consultations to assess client needs and recommend appropriate treatments.
• Maintained strict sanitation and sterilization standards in accordance with legal regulations and spa policies.

• Managed client appointments and schedules efficiently for a busy med spa.
• Trained new staff on client service standards and operational processes.
• Provided detailed information about services and treatments to clients and staff.
• Maintained accurate client records using electronic health record systems.
• Prepared treatment rooms and ensured that necessary medical supplies were stocked.

• Attended regular training sessions to stay updated on new products or trends.
• Developed good working relationships with fellow employees through effective communication.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.

• Checked identification cards for proof of age prior to serving alcohol beverages.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Trained new bartenders on drink preparation and upselling techniques.

• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Performed regular maintenance checks on equipment to ensure proper functioning.
• Established policies for cash handling procedures to maximize security measures.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Maintained detailed records of sales transactions and daily shift reports.

Adhered to safety procedures for handling food items and cleaning materials.

• Processed customer payments using cash registers and POS systems.
• Executed daily side work duties, including polishing glassware and restocking condiments.
• Responded promptly to guest needs, ensuring satisfaction during dining experiences.
• Cultivated positive relationships with co-workers and customers through effective communication.
• Delivered exceptional customer service in a fast-paced dining environment.