HILARY WATKINS
1125 Shallowbrook Trl S,TN
Summary
Dedicated employee adept at moving merchandise, filling orders and preparing a high volume of shipments in fast-paced environments. Prepared to bring a winning attitude and quick learning skills to any new position.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
Work History
Zone Picker
Nissan Smyrna
Smyrna, TN
03.2021 - Current
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Exceeded goals through effective task prioritization and great work ethic.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Direct Care Worker Supervisor
North Mississippi Regional Center
Pontotoc, Mississippi
01.2021 - 01.2021
- Participated and cooperated with family involvement and answers questions in professional manner.
- Provided assistance to individuals during overnight shift.
- Developed and maintained working relationship with clients and families and supports.
- Participated in staff and administrative meetings as well as in-service trainings.
- Developed patient treatment plans and prepared clinical progress notes in electronic health record.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
CUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVE
Tupelo, Mississippi
02.2018 - 02.2018
- Partnered with management to manage expectations and meet deadlines.
- Provided support by managing parts inventory, customer service calls and preventative maintenance schedules.
- Managed all support work and delegate in efficient manner.
- Conducted all business with sincerity, honesty and genuine concern.
- For customer.
- Managed most complex customer service complaints, inquiries and issues.
CASHIERCASHIERCASHIERCASHIER
Sams Club
Tupelo, MS
10.2014 - 10.2014
- Counted and verified money received and issue receipts.
- Delivered product purchases to customer appropriately.
- Trained cashiers all phases of cashier functions and monitored for compliance.
- Maintained check out area in clean, neat and orderly fashion.
- Tendered customer transactions in quick and efficient manners.
- Maintained safe, clean and well-organized working and shopping environment.
- Demonstrated strong skill set in suggestive selling techniques for add on sales.
Education
Associate of Applied Arts - Elementary Education
Itawamba Community College
Fulton, MS 07.2010 - 05.2012
Bachelor of Arts - Elementary Education
University of Mississippi
University, MS 01.2020 - 12.2020
Skills
Microsoft Office proficiency
Safety standards and protocols
Multitasking abilities
Detail-oriented
Complaint resolution
Training development aptitude
Technical Support
Account management
Multi-line phone talent
Payment processing
Written and oral communication
Documentation and reporting
Quick Learner
Will work extremely hard to reach goals set
Timeline
Zone Picker
Nissan Smyrna
03.2021 - Current
Direct Care Worker Supervisor
North Mississippi Regional Center
01.2021 - 01.2021
Bachelor of Arts - Elementary Education
University of Mississippi
01.2020 - 12.2020
CUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE REPRESENTATIVE
02.2018 - 02.2018
CASHIERCASHIERCASHIERCASHIER
Sams Club
10.2014 - 10.2014
Associate of Applied Arts - Elementary Education
Itawamba Community College
07.2010 - 05.2012