Alyssa Grant
Kansas City,MO
Summary
Highly skilled Zone Manager with a background in overseeing sales and operations across multiple locations. Knowledgeable in strategic planning, budgeting, and team leadership serves as the foundation of success. Significant impact made in prior roles by driving growth, enhancing operational efficiency, and promoting high-quality customer service. Demonstrates strong analytical skills coupled with problem-solving abilities to tackle challenges head-on. While studying psychology and criminal justice in college, I plan to work in fields related to my degree.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Zone Manager
ATHOME DECOR SUPERSTORE
Kansas City, MO
05.2025 - Current
- Managed freight processing and merchandise placement on sales floor.
- Assisted customers with shopping, delivery setup, and payment processing at registers.
- Picked and filled BOPIS orders to enhance customer service.
- Monitored loyalty program and credit card sign-ups to drive engagement.
- Compiled sales reports to support management decision-making.
- Utilized Power BI to analyze store and regional sales performance.
Warehouse Associate
Amazon Warehouse
Liberty, MO
09.2024 - 05.2025
- Navigate building operations, primarily loading trucks and resolving package damage issues.
Server
Danny's Bar and Grill
Kansas City, KS
02.2024 - 07.2024
- Mastered customer service techniques to establish positive dining experiences.
- Effectively handled high-volume service during peak hours to maintain efficiency.
- Demonstrated ability to serve alcohol responsibly in a fast-paced environment.
- Quickly adapted to new procedures and expectations for optimal performance.
Merchandise Manager
Old Navy
Merriam, KS
07.2023 - 04.2024
- Executed floor sets in baby toddler, girls, and boys sections to enhance visual appeal.
- Assisted customers throughout store by discussing loyalty program and credit card offerings.
- Participated in merchandise calls with district to discuss conversion rates and sales strategies.
- Conducted floor walks with district manager to assess merchandising effectiveness.
- Supported unloading and product placement during shipment days to maintain inventory flow.
Supervisor
JD Sports
Kansas City, MO
06.2022 - 07.2023
- Supervised administrative functions to enhance operational efficiency.
- Supervised daily operations in a fast-paced retail environment.
- Trained and mentored new team members on company standards.
- Managed inventory levels to ensure product availability for customers.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted customers directly on the floor, providing support and guidance.
- Trained and managed cashiers to ensure accurate transactions and service quality.
Entertainment Associate & AP Associate
Walmart
Kansas City, KS
02.2022 - 06.2023
- Assisted customers with electronic needs and processed freight for new product setups.
- Tendered transactions efficiently at the register.
- Checked in vendors as AP associate and managed freight dispersion.
- Processed claims and returns, ensuring timely resolutions.
Sales Associate
Ralph Lauren
Kansas City, KS
08.2020 - 02.2022
- Executed transactions at register, supported customers during shopping journey, and integrated new product into sales floor inventory.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained visual merchandising standards for optimal product presentation.
- Engaged customers through product knowledge and brand storytelling.
Hostess
The Other Place
Shawnee, KS
02.2019 - 03.2020
- Handled go order transactions at register and responded to phone calls simultaneously.
- Facilitated smooth seating arrangements for guests upon arrival.
- Cleared tables efficiently as guests finished meals, ensuring prompt service.
- Supported food expo activities to promote restaurant offerings.
Education
College in Criminal Justice - Criminal Science
Metropolitan Community College
Kansas City, Remote05-2027
High school diploma -
Tonganoxie High School
Tonganoxie, KS05.2022
Skills
- Cash handling and register management
- Customer service and support
- Medical terminology expertise
- Hospitality management
- Time management and organization
- Microsoft Office proficiency
- Sales and merchandising strategies
- Phone etiquette and communication
- Supervisory experience in restaurants
- Food safety and handling practices
- Retail sales and customer engagement
- Freight handling experience
- Cleaning and sanitation skills
- Serving and guest services
- Inventory management
- Visual merchandising
- Conflict resolution
- Team collaboration
- Sales team leadership
- Work Planning and Prioritization
- Documentation and reporting
- Reliability
- Relationship building
- Staff training
- Professional demeanor
- Schedule oversight
- Time management
- MS office
- Multitasking
- Profit and loss management
Certification
- Driver's License
- Food Handler Certification
Languages
English, Fluent
References
References available upon request.
Timeline
Zone Manager
ATHOME DECOR SUPERSTORE
05.2025 - Current
Warehouse Associate
Amazon Warehouse
09.2024 - 05.2025
Server
Danny's Bar and Grill
02.2024 - 07.2024
Merchandise Manager
Old Navy
07.2023 - 04.2024
Supervisor
JD Sports
06.2022 - 07.2023
Entertainment Associate & AP Associate
Walmart
02.2022 - 06.2023
Sales Associate
Ralph Lauren
08.2020 - 02.2022
Hostess
The Other Place
02.2019 - 03.2020
College in Criminal Justice - Criminal Science
Metropolitan Community College
High school diploma -
Tonganoxie High School
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