Hilary E. Gray

• Spent six years parenting twin daughter and son.
• Adaptable and proficient in learning new concepts quickly and efficiently.

· Delivered personalized educational, behavioral, and emotional support to individual students and small groups to enable positive learning outcomes.

· Collected daily behavioral data and documented progress notes using Microsoft Office programs, in addition to company specific software.

· Collaborated with multidisciplinary teams to develop and deliver treatment plans.

· Facilitated individual and group sessions to help students develop coping strategies and social skills.

· Provided crisis intervention as needed.

• Maintained working knowledge of all contracts and clients.
• Prepared customer invoices in accordance with customer contracts and billing cycles.
• Investigated and resolved issues associated with invoices.
• Gathered and compiled all data to prepare revenue and measurement reports using Microsoft QuickBooks.

• · Assisted with planning, organizing, and execution of all events held on and off site.
• · Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• · Operated multi-line phone system and software programs relevant to the restaurant.

• Collaborated with Program Director, Case Managers, and Mental Health Professionals to coordinate comprehensive care for students.
• Participated in pre-placement interviews, guided group interaction sessions, and juvenile court hearings.
• Implemented various behavioral and educational contracts for students and met with Case Managers on a consistent basis to discuss each students progress.
• Maintained student records to document assessment, treatment plans and progress.