Hilda Arruda
Swansea,MA
Summary
Dynamic healthcare professional with extensive experience at Prima Care P.C. in phlebotomy and patient care. Proven expertise in venipuncture and specimen handling, coupled with strong communication skills. Successfully enhanced patient outcomes through effective care coordination and training initiatives, ensuring compliance with HIPAA and safety protocols. Committed to delivering high-quality healthcare services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomist
Prima Care P.C.
Fall River
11.2023 - Current
- Collected blood samples using venipuncture and capillary techniques while adhering to safety protocols.
- Ensured accurate labeling and handling of specimens to maintain integrity during transport.
- Process specimens in a timely manner.
Care Coordinator CNA/CHHA
Capitol Services International Inc.
Fall River, MA
04.2004 - 11.2023
- Developed and maintained effective communication between healthcare providers and patients.
- Managed scheduling of appointments, optimizing workflows for increased efficiency.
- Trained new staff on care coordination processes and best practices for client engagement.
- Analyzed patient data to identify trends, enhancing program effectiveness and outcomes.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assisted patients in a home care setting with their ADL’s.
Phlebotomy & EKG Instructor
Health Care Training & Staffing
Fall River, MA
01.2009 - 11.2020
- Developed and delivered comprehensive training programs for healthcare staff.
- Facilitated hands-on workshops to enhance practical skills in patient care techniques.
- Evaluated trainee performance through assessments and provided constructive feedback.
- Collaborated with healthcare professionals to align training content with industry standards.
- Implemented innovative teaching methods to improve learner engagement and retention.
- Streamlined curriculum updates based on emerging healthcare trends and regulatory changes.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Observed and adopted new techniques from skilled instructors and lecturers.
Education
Phlebotomy & EKG -
Health Care Training & Staffing
Fall River, MA01.2009
High School Diploma -
BCC
Fall River, MA06.2008
CNA, CHHA -
Health Care Training & Staffing
Fall River, MA08.2000
Skills
- Order of draw
- Venipuncture
- Patient care
- Specimen handling
- Butterfly needle technique
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Capillary puncture
- Data entry
- Infection control
- Quality control
- Specimen preparation
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Geriatric phlebotomy
- Skin puncture
- Personal protective equipment usage
- Medical terminology
- Specimen collection and storage
- Proper labeling
- Sample labeling
- Laboratory procedures understanding
- Teamwork and collaboration
- Customer service
- Organizational skills
- Excellent communication
- Health and safety
- Patient assessment
- Medical records handling
- Multitasking Abilities
- Attention to detail
- Data confidentiality
Certification
CNA, CHHA, ASPT Certified EKG Technician
Languages
Portuguese
Native or Bilingual
Timeline
Phlebotomist
Prima Care P.C.
11.2023 - Current
Phlebotomy & EKG Instructor
Health Care Training & Staffing
01.2009 - 11.2020
Care Coordinator CNA/CHHA
Capitol Services International Inc.
04.2004 - 11.2023
Phlebotomy & EKG -
Health Care Training & Staffing
High School Diploma -
BCC
CNA, CHHA -
Health Care Training & Staffing