HILDA CEPEDA
Providence,RI-Rhode Island
Summary
Customer service representative with over 6 years of experience in customer service including sales and customer care. Proficient in handling complex customer issues and promoting positive experiences.
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
2020
2020
years of professional experience
Work History
Associate Banker
Chase Bank
280 Valley Street Providence RI 02909
2022 - 2025
- Assisted clients with account inquiries and transaction processing to enhance customer satisfaction.
- Supported daily banking operations by accurately handling cash transactions and maintaining records.
- Collaborated with team members to streamline account opening procedures, improving efficiency.
- Provided information on products and services, helping customers make informed financial decisions.
- Addressed client concerns promptly to ensure a positive banking experience and foster loyalty.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Medical Assistant
PRIMA PEDIATRICS
CUMBERLAND, RI
08.2019 - 2022
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled appointments for patients via phone and in person.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Answered appointment calls to streamline office operations.
Home Care Provider
George Home Care
Providence, RI
04.2017 - 08.2019
- Provided daily assistance with personal care tasks, enhancing clients' comfort and dignity.
- Developed individualized care plans based on client needs, fostering tailored support and engagement.
- Coordinated with family members to address concerns, improving overall client satisfaction and trust.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Cashier Clerk
Compare Foods
Providence, RI-Rhode Island
09.2012 - 04.2017
- Operated cash register, collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Customer Service
Metro PCSInc
Providence, RI-Rhode Island
02.2011 - 08.2012
- Took notes on daily reports and entered data into processing system.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Managed accurate and adequate cash stock and inventory balances.
Education
Certified Medical Assistant - Medical Assisting
Lincoln Tech
Lincoln, RI11.2018
Skills
Costumer Service
cashier clerk
Computer Knowledge
Cash handling and Mathematics
Phone support
Basic accounting
Organization
Multitasking and Prioritization
Care coordination
Professionalism
Languages
Fluent in Spanish
Native/ Bilingual
Timeline
Medical Assistant
PRIMA PEDIATRICS
08.2019 - 2022
Home Care Provider
George Home Care
04.2017 - 08.2019
Cashier Clerk
Compare Foods
09.2012 - 04.2017
Customer Service
Metro PCSInc
02.2011 - 08.2012
Certified Medical Assistant - Medical Assisting
Lincoln Tech
Associate Banker
Chase Bank
2022 - 2025
Education and Training
other