Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hilda Chindada

Hilda Chindada

Chargeback Team Lead
Reston

Summary

  • Demonstrates strong analytical and problem-solving abilities for assessing chargeback claims and dispute cases effectively.
  • Possesses attention to detail and thrives in high-pressure environments, adept at managing tight deadlines and handling multiple cases concurrently.
  • Upholds integrity and a robust ethical stance, crucial in managing sensitive financial transactions and personal data.
  • Proactively researches and addresses potential fraud risks, displaying a proactive approach.
  • Responsive team leader proficient in employee management, training, and group leadership, ensuring safety and performance standards are rigorously maintained.
  • Efficiently manages day-to-day business operations by identifying customer needs and developing effective business strategies, dedicated to enhancing company processes.
  • Energetic team leader with exceptional leadership and motivation skills.

Overview

18
18
years of professional experience
2005
2005
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Team Leader - Chargebacks

Walmart Inc
08.2023 - Current
  • Played a key role in enhancing quality control efforts and introducing innovative strategies to enhance employee productivity.
  • Oversaw teams and individuals, providing constructive performance feedback and establishing improvement objectives.
  • Efficiently coordinated schedules and daily tasks, harnessing individual expertise and strengths to optimize team performance.
  • Mentored new hires encountering challenges with specific responsibilities.
  • Produced reports from Oracle Chats and utilized reporting tools like Tableau and Power BI to generate insightful metrics.

Chargeback Specialist

Walmart Inc
10.2019 - 07.2023
  • Managed investigation and resolution of credit card disputes, aiming to recover funds from chargebacks and implementing preventive measures against future disputes and fraud. This safeguards company revenue and ensures compliance with payment industry standards.
  • Verified disputes resulting in chargebacks, overseeing chargeback alert and response systems, as well as software compiling transaction history.
  • Collaborated closely with operational departments to generate reports on incoming disputes, determining the validity of claims and strategies for dispute resolution.
  • Monitored and documented data pertinent to merchants' incoming disputes, facilitating process optimization through development and documentation.

Structural Engineer - Manager Designs

Pebs Pennar
06.2007 - 10.2012
  • Determined structural configurations by setting and testing damage tolerances, durability levels and stability metrics.
  • Improved accuracy and compliance with knowledgeable answers to technical structural questions.
  • Helped improve structural designs with well-documented performance records and thorough technical reports.
  • Maintained strict quality assurance and control standards with regular site inspections.
  • Mentored junior engineers in best practices for structural analysis and design techniques.
  • Developed cost estimates for structural engineering components of construction projects.

Education

Bachelor of Science (B.S.) - Civil Engineering

Gitam University

Master of Science (M.S.) - Structural Engineering

Gitam University

Master of Business Administration (M.B.A.) - Project Management

Manipal University

Skills

  • Effective Communication
  • Goal Setting
  • Strategic Planning
  • Performance Evaluations
  • Project Management
  • Technical Expertise
  • Leadership
  • Coaching and Mentoring
  • Process Improvement
  • Teamwork and Collaboration

Certification

Certified in Basics of Project Management from International Business Management Institute.

Timeline

Certified in Leadership and Team Development International Business Management Institute.

07-2024

Certified in Basics of Project Management from International Business Management Institute.

06-2024

Team Leader - Chargebacks

Walmart Inc
08.2023 - Current

Chargeback Specialist

Walmart Inc
10.2019 - 07.2023

Structural Engineer - Manager Designs

Pebs Pennar
06.2007 - 10.2012

Master of Science (M.S.) - Structural Engineering

Gitam University

Master of Business Administration (M.B.A.) - Project Management

Manipal University

Bachelor of Science (B.S.) - Civil Engineering

Gitam University
Hilda ChindadaChargeback Team Lead