Hilda Davis
Baytown,TX
Summary
Dynamic Service Advisor with a proven track record at Community Honda, excelling in customer service and sales strategy implementation. Adept at upselling services and maintaining high customer satisfaction, I leverage strong communication skills and technical knowledge to enhance customer experiences and drive revenue growth. Goal-oriented and committed to excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Service Advisor
Community Honda
Baytown, TX
11.2025 - Current
- Provided exceptional customer service by addressing inquiries and concerns promptly
- Assisted technicians in diagnosing vehicle issues, ensuring accurate information relay to customers
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Bayside Mitsubishi
La Porte, TX
10.2021 - 05.2024
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in understanding service options and recommending appropriate maintenance solutions.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Collaborated with technicians to communicate repair statuses and relay updates to customers promptly.
Parts Counter Person
Winnie Dodge Chrysler Jeep Ram
Winnie, TX
01.2019 - 03.2020
- Processed customer orders using point-of-sale systems efficiently.
- Provided prompt and reliable service, ensuring customer satisfaction during transactions.
Education
High School Diploma - Required Subjects
Robert E Lee
Baytown, TX05.1982
Skills
Customer service excellence
Technical communication
Sales strategy implementation
Service appointment coordination
Maintenance recommendation
Repair status updates
Point-of-sale transactions
Upselling and cross-selling services
Customer service
Strong work ethic
Excellent communication
Service scheduling
Goal-oriented mindset
Repairs scheduling
Customer relationship management
Timeline
Service Advisor
Community Honda
11.2025 - Current
Service Advisor
Bayside Mitsubishi
10.2021 - 05.2024
Parts Counter Person
Winnie Dodge Chrysler Jeep Ram
01.2019 - 03.2020
High School Diploma - Required Subjects
Robert E Lee