Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lydia Morgenstern

New Braunfels

Summary

Excellent communication skills, attention to detail, and commitment to providing quality patient care with an empathetic touch.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Rotech Healthcare
San Antonio, TX
09.2025 - Current
  • Supervised daily operations of customer service team to enhance service delivery.
  • Implemented training programs to improve staff performance and product knowledge.
  • Resolved complex customer inquiries, ensuring timely and effective solutions.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with cross-functional teams to streamline processes and enhance communication.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Emergency Medical Technician

Allegiance Mobile Health
San Antonio, TX
01.2024 - 01.2025
  • Bexar County 911 EMT
  • CPR certified/ BLS certified
  • Provide excellent emergency medicine to a wide variety of patients.
  • Provide patient care with compassion and empathy.

Neuromuscular Massage Therapist/Chiropractic Assistant

Gaeta Chiropractic Clinic
Sarasota, FL
01.2007 - 01.2020
  • Develop and implement comprehensive treatment plans.
  • SOAP note recording of all patient contact.
  • Provide neuromuscular massage to patients.

Education

Emergency Medical Technician - San Antonio

University of Texas Health Science Center
01.2025

Bachelor of Applied Science - Energy Technology Management

State College of Florida
01.2017

Massage Therapy - undefined

Sarasota School of Massage Therapy
01.2005

No Degree - Sterile Processing Technician

Texas State University
San Marcos, TX
05-2026

Skills

  • Strong knowledge of injury prevention
  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Providing high-quality care
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization

Certification

  • Certified EMT
  • Certified Fire Fighter
  • Sterile processing Technician (in progress)

Timeline

Customer Service Supervisor

Rotech Healthcare
09.2025 - Current

Emergency Medical Technician

Allegiance Mobile Health
01.2024 - 01.2025

Neuromuscular Massage Therapist/Chiropractic Assistant

Gaeta Chiropractic Clinic
01.2007 - 01.2020

Bachelor of Applied Science - Energy Technology Management

State College of Florida

Massage Therapy - undefined

Sarasota School of Massage Therapy

Emergency Medical Technician - San Antonio

University of Texas Health Science Center

No Degree - Sterile Processing Technician

Texas State University
Lydia Morgenstern