Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Hilda Garcia

Hyannis,MA

Summary

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

8
8
years of professional experience

Work History

Receptionist

Pavilion Rehabilitation and Nursing Center
04.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.

Medical Assistant

Community Health Center Of Cape Cod
05.2024 - Current
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared treatment rooms for patient examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Processed orders for medical supplies and lab equipment.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Server

El Mariachi Mexican Restaurant & Cantina
04.2020 - 11.2023
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Prepared drinks according to standard recipes.
  • Responded to ad hoc cleaning duties at end of shift.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Preschool Assistant Teacher

Little Stars Daycare
10.2022 - 05.2023
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Created and assembled classroom displays and decorations.
  • Monitored individual student progress through assessments such as observation checklists and anecdotal records.
  • Implemented behavioral management techniques in order to ensure a safe learning environment for all students.
  • Collaborated with teachers and administrators to develop individual educational plans for each child based on their strengths and needs.
  • Observed children's performance, behavior, social development and physical health.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted the lead teacher in maintaining accurate documentation of student attendance records as well as incident reports if necessary.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.

To Go Specialist

IHOP
01.2018 - 01.2020
  • Refilled condiments, napkins and server workstations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Received payments, returned accurate change and closed checks in POS system.
  • Made meals in accordance with company standards and requirements.
  • Assisted other team members in completing tasks when needed.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Communicated effectively with co-workers regarding new specials or changes in menu items.
  • Ensured all dishes were presented attractively before serving to customers.
  • Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.

Education

Associate of Science - Health And Science Pre-nursing Focus

Cape Cod Community College
West Barnstable, MA
06-2028

High School Diploma -

Barnstable High School
Hyannis, MA
06-2022

Skills

  • Check-in coordination
  • Patient-focused care
  • Medical office administration
  • CPR
  • Preparing specimens and samples
  • Hostess support
  • Team collaboration
  • Order management
  • Customer service
  • Positive guest interactions
  • Professional appearance

Education and Training

Certified Medical Assistant

CPR

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Pavilion Rehabilitation and Nursing Center
04.2025 - Current

Medical Assistant

Community Health Center Of Cape Cod
05.2024 - Current

Preschool Assistant Teacher

Little Stars Daycare
10.2022 - 05.2023

Server

El Mariachi Mexican Restaurant & Cantina
04.2020 - 11.2023

To Go Specialist

IHOP
01.2018 - 01.2020

Associate of Science - Health And Science Pre-nursing Focus

Cape Cod Community College

High School Diploma -

Barnstable High School

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