HILDA Guzman
Miami
Summary
Detail-oriented and dependable college student pursuing a healthcare career, certified as a Registered Behavior Technician (RBT). Demonstrates strong organizational skills, ethical responsibility, and a commitment to providing compassionate, evidence-based support. Eager to contribute to a collaborative team while continuing to grow professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Caregiver
Self Employed
Miami, FL
01.2019 - Current
- Provided nurturing care and supervision to children in home environment.
- Developed engaging daily activities promoting learning and creativity.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented safety protocols ensuring a secure environment for children.
- Adapted routines based on individual children's preferences and developmental stages.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Administrative Assistant
Kool Appliance & AC
Miami, FL
09.2024 - Current
- Managed scheduling and coordination of appointments for technicians and clients.
- Processed customer inquiries via phone and email, ensuring prompt resolution.
- Maintained inventory records, tracking supplies for seamless office operations.
- Assisted in preparing documents and reports for management review.
- Conducted regular follow-ups with clients to enhance service satisfaction levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Student Assistant
Miami Dade College Kendall Campus
Miami, FL
01.2023 - 09.2024
- Provided administrative support to faculty and staff, enhancing operational efficiency.
- Assisted in organizing student events, fostering community engagement on campus.
- Managed scheduling and coordination of meetings, ensuring effective communication across departments.
- Streamlined document processing by implementing digital filing systems for improved access and organization.
- Developed informational materials for students, improving resource accessibility and awareness.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Jewelry Sales Associate
Monarca Jewelry
Santo Domingo, Dominican Republic
02.2021 - 03.2022
- Assisted customers in selecting jewelry, providing personalized recommendations based on preferences.
- Maintained accurate inventory records, ensuring product availability and timely restocking.
- Demonstrated product features and benefits to enhance customer engagement and satisfaction.
- Processed sales transactions efficiently, minimizing errors and ensuring a smooth checkout experience.
- Collaborated with team members to create visually appealing displays that attracted customer attention.
- Educated customers on jewelry care and maintenance, fostering long-term relationships and repeat business.
Education
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FL04.2028
Skills
- Quick Learner
- Customer service
- Data entry
- Microsoft Office
- Professional and Ethical Conduct
- Office Administration
Certification
- Registered Behavior Technician (RBT)
- Behavior Analyst Certification Board (BACB)
- Completed 40-Hour RBT Training Program
- Dental Assistant - Dominican Republic
Professional Development
- Florida Ready to Work Credential - Soft Skills and Workplace Readiness Assessment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Kool Appliance & AC
09.2024 - Current
Student Assistant
Miami Dade College Kendall Campus
01.2023 - 09.2024
Jewelry Sales Associate
Monarca Jewelry
02.2021 - 03.2022
Child Caregiver
Self Employed
01.2019 - Current
Associate of Science - Dental Hygiene
Miami Dade College