Hilda Hernandez
PHILIDELPHIA,PA
Overview
17
17
years of professional experience
Work History
Office Coordinator
Children's Hospital of Philadelphia
08.2018 - Current
- Assisting with the flow of patient phone calls
- Schedule appointments and manage the calendar for over 90 neurologist and 50 residents
- Schedule appointments and communicate with patients using the MyChop Ticketing system
- Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team
Medical Receptionist
New York Cardiovascular Associates
09.2012 - 10.2016
- Highly skilled in providing administrative support to clinicians
- Greet and direct patients and visitors, and communicate their diagnostic needs to medical staff
- Worked my way from the file room to the Procedure Department
- Fill in for any secretaries and operators when short staffed
- Hands-on experience in assisting patients with procedures and related issues
- Worked for 14 Specialist Doctors such as Sleep Apnea, Pulmonary, Cardiologist, Vascular, and PCP
- Schedule exams for over 9 Technicians
- Which included Echocardiograms, Vascular Testing, Nuclear Exams, and Pulmonary Function Tests
- Private office is affiliated with NYU Medical.
Administrative Assistant
St. Luke’s Roosevelt Hospital
02.2011 - 08.2012
- Of Staff in the Hematology/Oncology Department
- Scheduled appointments greeted and screened patients for eligibility, data entry appointments for MRI, CT Scans, and PET CT
- Created new patient charts, filing patient charts, copying medical records
- Maintained reception area and front office operations (ordered supplies, maintained copier, and managed postal operations
- Answered multi-line telephone systems and routed calls and messages.
Receptionist
East Side Medical
07.2009 - 06.2010
- Greeted patients, answered phones, booked appointments for multiple doctors
- Assisted in insurance pre-certifications and verifications, collected co-pays and managed front desk/reception area
- Assisted with check in and out of patients
- Answered phone and directed calls
- Scheduled appointments
- Ensured that patients and visitors were escorted to services areas beyond reception rooms
Customer Service Representative
Verizon Wireless
11.2006 - 05.2009
- Worked with sales teams to develop improvements in the system to solve customer service issues, answered inbound calls in support of customer needs
- Ordered supplies, inventory control, and data entry
- Typed, word processing, faxed, sorted mail, copied new records to file and heavy filing
- Utilized store equipment, assisted with the organization with customer relations problems
- Maintained client base, customer service, handled warranty and replacements
- Retained customers who wanted to cancel their accounts.
Education
Business Administration Course Study -
Monroe College
High School Diploma -
Coalition School for Social Change
Skills
- Proficient in
- Microsoft Excel, PowerPoint, Word, Outlook, Teams, as well as knowledgeable in the following Systems: EPIC, Navinet, Finesse and Jabber
- MS Office, Word, Excel, and PowerPoint
- Medical Office Administration
- Type 40 WPM
- Excellent Customer service acumen
- Multitasking
- Prioritizing
- Organization
- Schedule Management
- Electronic Health Records Management
- Patient Flow Management
- Proficient in medical office software
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
Children's Hospital of Philadelphia
08.2018 - Current
Medical Receptionist
New York Cardiovascular Associates
09.2012 - 10.2016
Administrative Assistant
St. Luke’s Roosevelt Hospital
02.2011 - 08.2012
Receptionist
East Side Medical
07.2009 - 06.2010
Customer Service Representative
Verizon Wireless
11.2006 - 05.2009
Business Administration Course Study -
Monroe College
High School Diploma -
Coalition School for Social Change