Hilda Jasso
Rosenberg,TX
Summary
Skilled Referral Specialist with a strong focus on streamlining patient referrals, enhancing healthcare communication, and ensuring HIPAA compliance. Committed to improving patient scheduling and overall experience.
Overview
1
1
Language
19
19
years of professional experience
Work History
Referral Specialist
Apex Physical Rehabilitation and Wellness
4614 Riverstone Blvd, TX
07.2007 - Current
- Coordinated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Collaborated with clinical staff to streamline referral processes and protocols.
- Streamlined patient referrals to ensure timely access to physical therapy services.
- Educated patients on insurance requirements and referral procedures, empowering them to navigate their healthcare options effectively.
- Resolved patient inquiries regarding referral status and appointment details, ensuring timely information and reducing patient anxiety.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
Education
Some College (No Degree) - Accounting
Wharton County Junior College
Wharton, TXSkills
- Referral management
- Insurance coordination
- Preauthorizations
- Insurance precertification
- Patient scheduling
- Medical scheduling
- Appointment scheduling
- Appointment reminders
- Medical documentation
- Healthcare communication
- Referring physician communication
- Medical terminology
- HIPAA compliance
- Process improvement
- Customer service
Languages
Spanish
Professional
Timeline
Referral Specialist
Apex Physical Rehabilitation and Wellness
07.2007 - Current
Some College (No Degree) - Accounting
Wharton County Junior College