Hilda M Calzadilla.
Tampa
Summary
Dedicated professional known for exceptional customer service and teamwork in food processing. Expertise in addressing customer needs and resolving issues efficiently, driving high satisfaction and fostering a collaborative work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
PACKAGIN AND QUALITY CONTROL
MODULAR MOLDING INTERNATIONAL
Largo
01.2020 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Food processor and Quality control
SEABOAR FOODS
Guymon
10.2016 - 11.2019
- Operated food processing machinery to prepare ingredients for production.
- Assisted in quality control checks to verify product consistency and safety.
- Collaborated with team members to meet daily production goals efficiently.
- Followed standardized recipes and procedures during food preparation processes.
- Monitored equipment performance and reported any malfunctions promptly.
- Trained new employees on proper food handling techniques and safety protocols.
- Adhered to all health regulations while processing, packaging, and storing food products.
- Maintained organized, clean and sanitized work areas.
- Followed established procedures for safety and productivity.
- Used special knives, tools and equipment to cut, debone and separate meat.
- Prepared food parts and additives for use in manufacturing line.
- Checked finished items against company quality standards.
Preparation Cook
HOTELS CAYO COCO
CUBA
04.2006 - 02.2008
- Prepared ingredients for daily menu items at a beachfront resort.
- Maintained cleanliness and organization in kitchen and food preparation areas.
- Assisted chefs with cooking techniques and presentation of dishes.
IN -STORE SALES
TRD
Cuba
01.2001 - 02.2004
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
MIDDIE TECHNICIAN OF COMMERCE AND GASTRONOMY
CUBA06-1999
Skills
- Quality control and food safety
- Food processing methods
- Equipment troubleshooting
- Customer service excellence
- Team collaboration i feel fully qualified to perform this job I am a quick and diligent learner, capable of mastering any task assigned to me ,furthermore I possess the ability to manage entire production lines thanks to my speed and efficiency in my work
Timeline
PACKAGIN AND QUALITY CONTROL
MODULAR MOLDING INTERNATIONAL
01.2020 - 04.2026
Food processor and Quality control
SEABOAR FOODS
10.2016 - 11.2019
Preparation Cook
HOTELS CAYO COCO
04.2006 - 02.2008
IN -STORE SALES
TRD
01.2001 - 02.2004
High School Diploma -
MIDDIE TECHNICIAN OF COMMERCE AND GASTRONOMY