Hilda Ortega
Terrell
Summary
Bilingual Call Center Representative at Rust Consulting Inc., adept in handling high call volumes and resolving complex issues, ensuring client satisfaction. Skilled in bilingual communication and data entry.
Professional with experience in bilingual customer support. Adept at handling diverse customer inquiries, resolving issues efficiently, and enhancing customer satisfaction. Strong focus on teamwork, adaptability, and achieving measurable results. Skilled in communication, problem-solving, and using call center software. Reliable and flexible, always ready to meet changing needs.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Rust Consulting Inc.
08.2010 - 09.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Identified trends in agent performance through consistent analysis of recorded calls, leading to targeted training interventions.
Education
Graduate Certificate - Receptionist
South Central College
Faribault, MN05-2006
High School Diploma -
Faribault High School
Faribault, MN05-2004
Skills
- Problem-solving skills
- Customer support
- Data entry
- Call center customer service
- Spanish fluency
- Verbal and written communication
- Call center operations
- Customer communications
- Computer skills
- Following scripts
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Rust Consulting Inc.
08.2010 - 09.2014
Graduate Certificate - Receptionist
South Central College
High School Diploma -
Faribault High School
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