C
John Tellez
Management
Laredo,Texas
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior Sales and Program Manager
My Plan Advocate
Salt Lake City, UT
5 2022 - 04.2024
- Assisted in organizing and overseeing assignments to drive operational excellence of over 100 agents.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. This boosted productivity to over 15% in one month to 50 percent over three months.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Trained and coached sales managers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Evaluated performance against goals and implemented appropriate development plans.
- Monitored and graded call which assured quality of companies performance.
Armed Security Officer Supervisor
Royal Protection LLC
Laredo, Texas
03.2020 - Current
- Observed and reported activities and incidents at assigned client site, providing for security and safety of client property and personnel.
- Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserve order and act to enforce regulations and directives for site pertaining to personnel, visitors, and premises.
- Control access to client site or facility through admittance process. Over 80 clients minimum.
- Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Protected evidence or scene of incident in events such as accidents, emergencies, and even security investigations.
- Prepared logs and reports as required.
- Monitored clients and facility via security cameras.
Supervisor
E-Telequote
Clearwater, Florida
05.2021 - 05.2022
- Created successful work schedules for 50 team members to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed staff and managed annual capital budget.
- Provided supportive link between external customers and internal operations.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Tracked and prepared quarterly reports of sales goals to management.
- Trained new supervisors and assisted them with their team.
- Performed duties of all sales manager
- Introduced team contests and goals to enhance productivity and improve employee morale. This increased production by 20%
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Life and Health Insurance Specialist
Empower Brokerage
Laredo, Texas
07.2019 - 05.2021
- Knowledge on all forms of Microsoft Office.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Technical field knowledge of computers and computer programming.
- Negotiate contracts with vendors.
- Keeping up to date with current and past changes within federal/state government
- Perform any duty that is assigned to me from going to speak to client at their home to programming computers in my office.
- Exceeded corporate quotas for monthly policy sales.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 35%.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Insurance Manager
Convergys/Clover Health
Laredo, Texas
09.2015 - 07.2019
- Ensured compliance of all local policies to achieve production objectives and provide appropriate feedback to all employees
- Directed and managed over 50 employees on sales floor.
- Developed productivity reports to show employees weekly/monthly progress and to work to common goal
- This was used to create incentive programs, which resulted in 90% increase in achieving service level agreements
- Strong communication and negotiation skills.
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring continuation and enhancements of services.
- Trained over 30 agents to be great sales persons.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional development opportunities.
- Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting insurance industry.
Associate/Temp Manager
Walmart
Laredo, Texas
01.2013 - 06.2015
- Prevented store losses using awareness, attention to details and integrity.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Worked in every department since I was never hired with intentions of being placed in one spot
- Putting keys, mixing paint, issuing fishing and hunting licenses, learning to drive different forklifts, order merchandise, supervising new employees, and managing registers are only some of my responsibilities.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Checked packages and merchandise for damage and notified vendors
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction
Education
Bachelor of Science - Nursing
Texas A And M International University
Laredo, TX 01.2024 - 12.2025
Associate of Applied Science - Nursing/Criminal Justice
Laredo College
Laredo, TX 05.2001 -
Skills
Priority management
Search Engine Optimization
Training and mentoring
Financial Management
Budgeting
Microsoft Office Experience
Team Building
Project Management
Business Development
Contract Management
Theft prevention training
Conflict resolution techniques
Safety and security
Software
Python
Coaching
Certification
Life & Health Insurance License
Timeline
Bachelor of Science - Nursing
Texas A And M International University
01.2024 - 12.2025
Supervisor
E-Telequote
05.2021 - 05.2022
Armed Security Officer Supervisor
Royal Protection LLC
03.2020 - Current
Level 3 Security Certification
02-2020
Life and Health Insurance Specialist
Empower Brokerage
07.2019 - 05.2021
Insurance Manager
Convergys/Clover Health
09.2015 - 07.2019
Life & Health Insurance License
09-2015
Associate/Temp Manager
Walmart
01.2013 - 06.2015
Associate of Applied Science - Nursing/Criminal Justice
Laredo College
05.2001 -
Senior Sales and Program Manager
My Plan Advocate
5 2022 - 04.2024